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“An ant on its feet can do more than an elephant lying down” (African Proverb) One of the internal challenges that many managers face is the false assumption that they have been employed to be “answer-givers”, “solution-finders” or “problem-solvers”. For some, this assumption and its practice give them a sense of value or “reason for…

One of the most persistent of all temptations as a leader when arriving at the workplace is to greet employees swiftly and then “escape” to the office to deal with the pressing needs of the day. E-mails, spreadsheets, reports and planning are all necessary components of managing processes and systems to get optimal results, but…

Most forward-thinking organisations are already measuring employee engagement levels within their respective organisations, so for these organisations, the first step in the employee engagement journey has commenced. The knowledge, skills and tools to address the gaps that are identified are often lacking, however, and these gaps need to be closed. This book identifies behaviours and actions that can be undertaken by leaders to engage meaningfully with employees and to create a sustainable environment that leads to passion being expressed, creativity being employed, and productivity being realised.

Gas-lighting is a term which is used to describe a form of psychological manipulation in which a person seeks to sow seeds of doubt in a targeted individual or team, making them question their own memory, perception or sanity. Using persistent denial, contradiction, misdirection and lying, gas-lighting involves attempts at destabilising the victim and delegitimizing…

Self-reflection of one’s career periodically engages the mind of most employees: “Am I on the right track? Is anything derailing my development? Is what I am doing now going to lead me to where I want to be? Why do I doubt the career decisions that I have made? Am I even making progress in…

“Good marketing makes the company look smart. Great marketing makes the customer feel smart” (Joe Chernov, CMO at Insight Squared) Consumers buy from trusted sources. Balancing good quality and helpful content with influential marketing initiatives allows the customer to see your company as a trusted industry leader. Of course, marketing and advertising are necessary expenses/investments…

Leadership behaviour that is not aligned to corporate values, political gamesmanship, silo-building, power struggles and ineffective communication practices all create mixed messages which confuse organisational employees. Instead of an environment where everyone is focused on strategic objectives, the organisational context is characterised by distraction, insecurity and frustration. Staff become uncertain – not sure of expectations…

Most employees seem to have been on the receiving end of the workplace bully at some stage in their respective careers. The concept was probably first documented by Andrea Adams in 1992 in her book: “Bullying at work: How to confront and overcome it”, but the practice has existed for many centuries. Workplace bullying is…

So much has been written for leaders and managers, team leaders and organisational heads – and rightly so, as there is a huge leadership skills gap in the world. Very little, however, has been written for employees in terms of assisting them with developing the skills needed to enjoy relational effectiveness. So, this book is for you – the employee – to enable you to develop the critical skills you need to construct the crucial conversations necessary to getting results in your relationship with your boss.

In medicine, particularly optometry and ophthalmology, refraction is a clinical test in which a phoropter may be used by the eye care professional to determine the eye’s refractive error and the best corrective lenses to be prescribed. A series of test lenses in graded optical powers or focal lengths are presented to determine which provides…

“Business leaders are increasingly focusing on risks that threaten to disrupt the fundamental assumptions of their organisations’ strategies. Prioritising such risks has become increasingly crucial – these risks cannot be handled in typical organisational silos, and they can destroy sources of value creation for the business. Yet, they also have the potential to form the…

Many people don’t ever reach their personal or professional dreams because they limit themselves – e.g. a limiting thought like “it’s not what you know, but who you know” possibly holds you back from placing yourself in a position where you intentionally look and apply for new opportunities. Limiting thoughts produce doubt and doubt retards…

Human energy, a property tied closely to one’s motivation, is a resource that we all have. The human being is designed this way – little boys and girls are able to act out a story, run a race, build a tree-house, etc.; teenagers and young adults are able to invest time and effort into building…

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Politically-charged workplace environments are detrimental to building a culture of trust and respect. They break down attempts at synergy amongst teams and develop the “silo effect” between departments. This type of “one-up over you” mentality reduces efficiency in the overall operation, diminishes morale and may contribute to the demise of a productive company culture. Typically…

All human beings have a need to feel part of something bigger than them – a sense that they are valued and that they can make a contribution that will be recognised. Employees want to be part of a winning team, want to have a fair, kind and generous boss and want a job that…

For most of us, asking a boss for more money is an awkward, if not stressful, undertaking. You may feel deserving of a better salary, but you realise that your approach to your boss is all important. Particularly in a work context, the amount of money one earns is directly related to self-esteem, a sense…

This book has been written following thirty years of experience facilitating in one way or another. So many books exist for facilitators that illustrate practical classroom techniques, games that facilitators can play, flipchart and presentation methodology, etc. – “Stretch For Facilitators” doesn’t aim to duplicate any of these offerings, but rather focuses on the person of the facilitator in order to assist budding facilitators with establishing a credible foundation for their work. “Stretch For Facilitators” examines the roots of the facilitator role and links the same to company and delegate needs seamlessly.