When presidents play God, one is reminded of Martin Luther King’s words: “Our scientific power has outrun our spiritual power. We have guided missiles and misguided men.” Being a good leader in any context is tough – having a worthy vision, communicating with clarity, engaging authentically, empathising with compassion, providing hope, etc. One of the…
“How we walk with the broken speaks louder than how we sit with the great” (Bill Bennot) Whether we like to admit it or not, we are all broken in one way or another. By saying this, I am not referring to a broken limb or a heart condition, although these ailments will indeed tether…
“Real integrity is doing the right thing, knowing that nobody’s going to know whether you did it or not” (Oprah Winfrey) We all fail – far too often! Our intent, however, should be to live with integrity. James P Lenfesty, in his article, ‘Catch of a Lifetime’ in Reader’s Digest, relates the story of an…
One of my worst recollections of corporate life was the number of meetings I had to attend – not because they were not necessary or unimportant, but because they were either not focused and boring, or because a few people dominated what was supposed to be a discussion and deliberation. Non-participation in processes (including meetings)…
For the past thirty to forty years, much research has proven the superiority of group decision-making over that of even the brightest individuals in the group (Alan B Krueger, Economic Scene, NYT, 7 December 2000). There is one exception to this rule: if the group lacks harmony or the ability to cooperate, decision-making quality and…
“I wish it need not have happened in my time,” said Frodo. ”So do I,” said Gandalf, “and so do all who live to see such times. But that is not for them to decide. All we have to decide is what to do with the time that is given us.” (J.R.R TOLKIEN) Deciding what…
“All children are born geniuses; 9 999 out of every 10 000 are swiftly, inadvertently degeniusised by grownups” (Buckminster Fuller) Watching little children at play within the context of a safe environment is fascinating – they live in the ‘now’, their imaginations go into overdrive and the passion they express with every interaction or activity is unparallelled….
“Vision helps us see the possibilities of tomorrow within the realities of today, and motivates us to do what needs to be done” Business executives often talk about wanting to get their people ‘aligned’ with the company’s strategy. The word ‘aligned’, however, suggests a mechanical picture of getting all the pencils pointing in the same…
“Successful change initiatives deal with the emotional reality of a group” Great leaders are sensitive to the emotions that facilitate change, and they find ways to enhance those feelings. They deal with emotions that undermine change, some of which are panic, exhaustion, frustration, pessimism, cynicism, insecurity, anger, and anxiety. They attempt to facilitate emotions which…
In terms of decision-making, teams are smarter than individuals, but only when they live the qualities of emotional intelligence. All members contribute to the overall level of emotional intelligence, but the leader holds unique sway in this regard. Emotions are contagious, and it is natural for individuals to pay extra attention to the leader’s feelings…
“Nothing great and durable has ever been produced with ease. Labour is the parent of all the lasting monuments of the world, whether in verse or in stone, in poetry or in pyramids” (Thomas Moore) Quality has an appealing feel, whether it comes in the form of a well-built car, a delicious meal, a tailored…
“You can clutch the past so tightly to your chest that it leaves your arms too full to embrace the present” (Jan Glidewell) Embracing the present is a recognition that life can only be understood backward but that it must be lived forward. Richard L Evans (Tonic for our Times) notes: “Those who gaze too…
“Every gathering is a chance to renew commitment” (Kouzes & Posner) The HR Council defines recognition as follows: “Employee recognition is the acknowledgement of an individual’s or team’s behaviour, effort and accomplishments that support the organisation’s goals and values”. The key in this definition, of course, is for managers to draw the dotted line between…
“The development of an individual to his or her highest level of performance can be seen as a journey of empowerment” (Ken Blanchard et al, The 3 Keys to Empowerment) Coaching is about enhancing performance, not scolding team members for doing wrong or badly in the execution of their duties. The intent needs to be…
“Either we’re pulling together or we’re pulling apart” (David Cohen) Confronting a low performer should be a positive experience, one in which the idea of seeking new behaviour in an employee is seen as an encouraging prospect. All people, however, typically resist any form of confrontation, even if done in the most professional way. As…
“The power to question is the basis of all human progress” (Indira Gandhi – Indian Prime Minister) One of the most challenging skills for all managers is to ask the right questions of employees. Frequently, conversations with employees end up as being vague, directionless, or meaningless. True growth, particularly in performance, comes from structured conversations…
“Engagement is an individual’s sense of purpose and focused energy, evident to others in the display of personal initiative, adaptability, effort, and persistence directed towards organisational goals” (Wiley-Blackwell – Employee Engagement: Tools for Analysis, Practice, and Competitive Advantage) Organisations that create a culture of high engagement become more attractive for employees. These organisations manage to…
Whether you are a big corporation, a small or medium enterprise or an entrepreneurial start-up, having the right tools to keep you connected to your business and your clients can make all the difference. This does not only involve data security, accounting, and productivity tools, but also requires focus on messages and information pieces that…
“The greatest barrier to someone achieving their potential is their denial of it” (Simon Travaglia) Managers have a responsibility to assist employees with performance improvement. They thus often must deal with interference – anything that stands in the way of employees reaching their potential. Interference can include avoidance by the employee of certain types of…
“Confidence develops when you have a deep sense that you can handle the emotional outcome of whatever you face or pursue. Another way to put it is that confidence is the felt sense of a “can-do” attitude” (Joan Rosenberg) Despite many articles from a variety of authors that suggest that growing self-confidence is as easy as…
“Good marketing makes the company look smart. Great marketing makes the customer feel smart” (Joe Chernov, CMO at Insight Squared) Consumers buy from trusted sources. Balancing good quality and helpful content with influential marketing initiatives allows the customer to see your company as a trusted industry leader. Of course, marketing and advertising are necessary expenses/investments in…
