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“You will eat, bye and bye, In that glorious land above the sky; Work and pray, live on hay, You’ll get pie in the sky when you die” (Joe Hill – 1879-1915) This quote is originally from the song “The Preacher and the Slave” (1911) by Swedish-American labour activist and songwriter, Joe Hill, which he…

“… the tongue is a small part of the body, but it makes great boasts. Consider what a great forest is set on fire by a small spark” (James 3: 5) Although the weight of the human tongue is only about 60 – 70 grams, its potential for evil is so great that it has…

Most forward-thinking organisations are already measuring employee engagement levels within their respective organisations, so for these organisations, the first step in the employee engagement journey has commenced. The knowledge, skills and tools to address the gaps that are identified are often lacking, however, and these gaps need to be closed. This book identifies behaviours and actions that can be undertaken by leaders to engage meaningfully with employees and to create a sustainable environment that leads to passion being expressed, creativity being employed, and productivity being realised.

Pressure gets to everyone from time to time, often resulting in behaviour that is not aligned to one’s “normal”, known character or disposition. This behaviour irregularity causes confusion in the minds of those closest to you, leaving them frustrated and even upset. This happened to me recently when the family were involved in decorating the…

2020 has been a year like no other – some are even saying: “It’s the end of the world as we know it”. People have endured hardships everywhere. The COVID-19 pandemic has been pervasive with virtually no-one left untouched. Lives and livelihoods have been lost. Economies are under huge strain. The prospects for any quick…

Most “Chief Operating Officers” would love them – employees on the shop floor with biologically-enhanced capabilities. Much in the same way that Hollywood created films of super soldiers, like Bloodshot, Captain America and Universal Soldier, and then of course all the super-hero movies, company executives would love to create super-hero employees with the abilities to…

Persistent insecurity has marked this year 2020 – our lives and livelihoods have been threatened by the COVID-19 pandemic. After many months of extreme uncertainty, many people are experiencing waves of anxiety and fear – even depression for some. Psychologists refer to these feelings of fear and persistent anxiety as an emotional tsunami – being…

“Today is one of those days when I could restore myself to the default factory settings” (Anon) It is easy to feel negative, anxious and disgruntled, especially at a time when worldwide the COVID-19 virus is on the rampage again. The pandemic has pulled the rug out from under our feet, disrupted life as we…

So much has been written for leaders and managers, team leaders and organisational heads – and rightly so, as there is a huge leadership skills gap in the world. Very little, however, has been written for employees in terms of assisting them with developing the skills needed to enjoy relational effectiveness. So, this book is for you – the employee – to enable you to develop the critical skills you need to construct the crucial conversations necessary to getting results in your relationship with your boss.

Most customers don’t care about you – they don’t care how good you proclaim to be. They feel nothing about the average experience and knowledge of your employees and they are really not that impressed with some of your veiled promises. Almost all customers want to experience great customer service and not just hear about…

“When employees are kept informed instead of projecting an attitude of ‘I just work here’, they come across to customers as ‘I can help because I am in the know’” – ANON Whilst it is true that any possibility of a “personal touch” and “face-to-face” experience has been taken out of customer interactions, almost totally…

“Roads? Where we’re going, we don’t need roads” (Back to the Future – 1985) So much has been written of late about the disruption and subsequent pain that the world has experienced as a result of the COVID-19 pandemic. Many people have died. Many are hurting. Still more are frustrated by the precautions that are…

When presidents play God, one is reminded of Martin Luther King’s words: “Our scientific power has outrun our spiritual power. We have guided missiles and misguided men.” Being a good leader in any context is tough – having a worthy vision, communicating with clarity, engaging authentically, empathising with compassion, providing hope, etc. One of the…

“The man who moves a mountain begins by carrying away small stones” Confucius When faced with the pressing problems of the day, like pandemics, poverty, hunger, a damaged environment, etc., it is easy to fall prey to feelings of helplessness and be overwhelmed by the seeming insignificance of one’s own contribution to finding solutions. Our…

“You can’t beat the smell of fresh ambition in the morning” (ANON) Some levels of ambition are needed for achievement – the desire or will to succeed at something or to realise a set goal. Channelled correctly, ambition can bring great results. Ambition often gets a bad reputation, however, where the very characteristic that encourages…

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The newly-appointed CEO to a giant retailer sat down with his executive team to go through the finances of the group. Pouring through the budget, they came upon a line item with a large associated “expense”. The CEO questioned the number and the finance chief responded: “Shrinkage is included in the budget for theft. Our…

So much is being written about team collaboration and cohesiveness currently – perhaps more specifically, the electronic and digital tools associated with keeping team members in touch with each other and working towards the same goals. So Deloitte, The Digital Workplace, even notes this by means of a definition: “…to solve business problems and operate…

The coronavirus COVID-19 pandemic has impacted the lives of people worldwide in so many ways, not least of all by taking a serious toll on the emotional and financial well-being of its various population groups. In a recent online survey conducted by the South Africa Depression and Anxiety Group (SADAG), for example, the survey results…

“The future belongs to people who see possibilities before they become obvious” (Ted Levitt) Curiosity is a leadership trait that can transform a business to achieve extraordinary results. While some leaders seem to think that when they have found a solution to a particular problem they can stop looking for new ideas, great leaders carry…

“If you’re not willing to accept the pain real values incur, don’t bother going to the trouble of formulating a values statement” (Patrick M Lencioni) In 1994, when Jim Collins and Jerry Porras published Built to Last, CEO’s all over the world starting investing time and energy in developing a set of values for their…

This book has been written following thirty years of experience facilitating in one way or another. So many books exist for facilitators that illustrate practical classroom techniques, games that facilitators can play, flipchart and presentation methodology, etc. – “Stretch For Facilitators” doesn’t aim to duplicate any of these offerings, but rather focuses on the person of the facilitator in order to assist budding facilitators with establishing a credible foundation for their work. “Stretch For Facilitators” examines the roots of the facilitator role and links the same to company and delegate needs seamlessly.