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Jean Henri Fabre, famed naturalist and explorer of the insect world, was born into a peasant family in France, raising ducklings to make some money. While tending the little birds in a nearby pond, he discovered other smaller creatures that dived, swam or wriggled – beetles, tadpoles, worms, mosquito larvae, newts and many insects. His…

“Becoming the best kind of leader isn’t about emulating a role model or a historic figure. Rather, your leadership must be rooted in who you are and what matters most to you” (Harry M Jansen Kraemer Jr) In the continuing, increasingly complex and changing challenges that our world is experiencing, many of which have potentially…

Being in a leadership position is not for the faint-hearted – effective leadership requires a high level of emotional intelligence and a comprehensive understanding of one’s personal value and contribution ability. Typically, leaders get to occupy their respective management positions due to one or more of the following reasons: Subject matter experts – they know…

Most forward-thinking organisations are already measuring employee engagement levels within their respective organisations, so for these organisations, the first step in the employee engagement journey has commenced. The knowledge, skills and tools to address the gaps that are identified are often lacking, however, and these gaps need to be closed. This book identifies behaviours and actions that can be undertaken by leaders to engage meaningfully with employees and to create a sustainable environment that leads to passion being expressed, creativity being employed, and productivity being realised.

“Nothing splendid has ever been achieved except by those who dared believe that something inside of them was superior to circumstance” (Bruce Barton) Facing a crisis is not a new concept for the world – there have been many crises that needed solving: world wars, pandemics, tsunamis and other natural disasters, etc. The current COVID-19…

Build a team so strong that no-one can point out the leader (Anon) The mark of true leadership lies in the efficacy, confidence and performance of the leader’s team. Too many leaders rely on personal charisma, authority (even manipulation) and other coercion techniques to get the job done, disempowering team members as a result. Trust…

The worldwide rush to secure a suitable and effective vaccine to counter the COVID-19 pandemic’s reach has reached frenzied proportions. Governments are jockeying to be first in the queue – unfortunately, with some wealthy countries playing geo-political games to outmanoeuvre other less wealthy neighbours, probably to their own demise. Cross-border travellers carrying the virus will…

In audio signal processing and acoustics, an echo is a reflection of sound that is heard by the listener with a delay after the original sound. The delay is directly proportional to the distance of the reflecting surface from the source and the listener. Well-known echo examples include those produced by the bottom of a…

We often make or break relationships with, and subsequent loyalty from, customers by the subtle and sometimes not so subtle messages that we convey to them. Customers want to be treated with dignity and respect, be understood, get good value from purchases and feel that there is a good connection with supplier employees. Treating customers…

Employee wellbeing and employee engagement are both critical ingredients of individual and organisational performance. The two concepts are inextricably interlinked, like two trees growing intertwined. When one is damaged, the other also suffers. This concept has become particularly evident during the COVID-19 pandemic, which has not only impacted so many people physically, but, too, has…

So much has been written for leaders and managers, team leaders and organisational heads – and rightly so, as there is a huge leadership skills gap in the world. Very little, however, has been written for employees in terms of assisting them with developing the skills needed to enjoy relational effectiveness. So, this book is for you – the employee – to enable you to develop the critical skills you need to construct the crucial conversations necessary to getting results in your relationship with your boss.

“You will eat, bye and bye, In that glorious land above the sky; Work and pray, live on hay, You’ll get pie in the sky when you die” (Joe Hill – 1879-1915) This quote is originally from the song “The Preacher and the Slave” (1911) by Swedish-American labour activist and songwriter, Joe Hill, which he…

“… the tongue is a small part of the body, but it makes great boasts. Consider what a great forest is set on fire by a small spark” (James 3: 5) Although the weight of the human tongue is only about 60 – 70 grams, its potential for evil is so great that it has…

Pressure gets to everyone from time to time, often resulting in behaviour that is not aligned to one’s “normal”, known character or disposition. This behaviour irregularity causes confusion in the minds of those closest to you, leaving them frustrated and even upset. This happened to me recently when the family were involved in decorating the…

2020 has been a year like no other – some are even saying: “It’s the end of the world as we know it”. People have endured hardships everywhere. The COVID-19 pandemic has been pervasive with virtually no-one left untouched. Lives and livelihoods have been lost. Economies are under huge strain. The prospects for any quick…

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Most “Chief Operating Officers” would love them – employees on the shop floor with biologically-enhanced capabilities. Much in the same way that Hollywood created films of super soldiers, like Bloodshot, Captain America and Universal Soldier, and then of course all the super-hero movies, company executives would love to create super-hero employees with the abilities to…

Persistent insecurity has marked this year 2020 – our lives and livelihoods have been threatened by the COVID-19 pandemic. After many months of extreme uncertainty, many people are experiencing waves of anxiety and fear – even depression for some. Psychologists refer to these feelings of fear and persistent anxiety as an emotional tsunami – being…

“Today is one of those days when I could restore myself to the default factory settings” (Anon) It is easy to feel negative, anxious and disgruntled, especially at a time when worldwide the COVID-19 virus is on the rampage again. The pandemic has pulled the rug out from under our feet, disrupted life as we…

Most customers don’t care about you – they don’t care how good you proclaim to be. They feel nothing about the average experience and knowledge of your employees and they are really not that impressed with some of your veiled promises. Almost all customers want to experience great customer service and not just hear about…

“When employees are kept informed instead of projecting an attitude of ‘I just work here’, they come across to customers as ‘I can help because I am in the know’” – ANON Whilst it is true that any possibility of a “personal touch” and “face-to-face” experience has been taken out of customer interactions, almost totally…

“Roads? Where we’re going, we don’t need roads” (Back to the Future – 1985) So much has been written of late about the disruption and subsequent pain that the world has experienced as a result of the COVID-19 pandemic. Many people have died. Many are hurting. Still more are frustrated by the precautions that are…

This book has been written following thirty years of experience facilitating in one way or another. So many books exist for facilitators that illustrate practical classroom techniques, games that facilitators can play, flipchart and presentation methodology, etc. – “Stretch For Facilitators” doesn’t aim to duplicate any of these offerings, but rather focuses on the person of the facilitator in order to assist budding facilitators with establishing a credible foundation for their work. “Stretch For Facilitators” examines the roots of the facilitator role and links the same to company and delegate needs seamlessly.