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“Today is one of those days when I could restore myself to the default factory settings” (Anon) It is easy to feel negative, anxious and disgruntled, especially at a time when worldwide the COVID-19 virus is on the rampage again. The pandemic has pulled the rug out from under our feet, disrupted life as we…

Most customers don’t care about you – they don’t care how good you proclaim to be. They feel nothing about the average experience and knowledge of your employees and they are really not that impressed with some of your veiled promises. Almost all customers want to experience great customer service and not just hear about…

“When employees are kept informed instead of projecting an attitude of ‘I just work here’, they come across to customers as ‘I can help because I am in the know’” – ANON Whilst it is true that any possibility of a “personal touch” and “face-to-face” experience has been taken out of customer interactions, almost totally…

Most forward-thinking organisations are already measuring employee engagement levels within their respective organisations, so for these organisations, the first step in the employee engagement journey has commenced. The knowledge, skills and tools to address the gaps that are identified are often lacking, however, and these gaps need to be closed. This book identifies behaviours and actions that can be undertaken by leaders to engage meaningfully with employees and to create a sustainable environment that leads to passion being expressed, creativity being employed, and productivity being realised.

“Roads? Where we’re going, we don’t need roads” (Back to the Future – 1985) So much has been written of late about the disruption and subsequent pain that the world has experienced as a result of the COVID-19 pandemic. Many people have died. Many are hurting. Still more are frustrated by the precautions that are…

When presidents play God, one is reminded of Martin Luther King’s words: “Our scientific power has outrun our spiritual power. We have guided missiles and misguided men.” Being a good leader in any context is tough – having a worthy vision, communicating with clarity, engaging authentically, empathising with compassion, providing hope, etc. One of the…

“The man who moves a mountain begins by carrying away small stones” Confucius When faced with the pressing problems of the day, like pandemics, poverty, hunger, a damaged environment, etc., it is easy to fall prey to feelings of helplessness and be overwhelmed by the seeming insignificance of one’s own contribution to finding solutions. Our…

“You can’t beat the smell of fresh ambition in the morning” (ANON) Some levels of ambition are needed for achievement – the desire or will to succeed at something or to realise a set goal. Channelled correctly, ambition can bring great results. Ambition often gets a bad reputation, however, where the very characteristic that encourages…

The newly-appointed CEO to a giant retailer sat down with his executive team to go through the finances of the group. Pouring through the budget, they came upon a line item with a large associated “expense”. The CEO questioned the number and the finance chief responded: “Shrinkage is included in the budget for theft. Our…

So much is being written about team collaboration and cohesiveness currently – perhaps more specifically, the electronic and digital tools associated with keeping team members in touch with each other and working towards the same goals. So Deloitte, The Digital Workplace, even notes this by means of a definition: “…to solve business problems and operate…

So much has been written for leaders and managers, team leaders and organisational heads – and rightly so, as there is a huge leadership skills gap in the world. Very little, however, has been written for employees in terms of assisting them with developing the skills needed to enjoy relational effectiveness. So, this book is for you – the employee – to enable you to develop the critical skills you need to construct the crucial conversations necessary to getting results in your relationship with your boss.

The coronavirus COVID-19 pandemic has impacted the lives of people worldwide in so many ways, not least of all by taking a serious toll on the emotional and financial well-being of its various population groups. In a recent online survey conducted by the South Africa Depression and Anxiety Group (SADAG), for example, the survey results…

“The future belongs to people who see possibilities before they become obvious” (Ted Levitt) Curiosity is a leadership trait that can transform a business to achieve extraordinary results. While some leaders seem to think that when they have found a solution to a particular problem they can stop looking for new ideas, great leaders carry…

“If you’re not willing to accept the pain real values incur, don’t bother going to the trouble of formulating a values statement” (Patrick M Lencioni) In 1994, when Jim Collins and Jerry Porras published Built to Last, CEO’s all over the world starting investing time and energy in developing a set of values for their…

One of the most important actions that executive leaders should be undertaking, especially during the corona virus pandemic, is targeting managers to re-establish their self-confidence. COVID-19 has pulled the rug out from under their feet and most managers, too, are feeling fragile, insecure and unsure. These feelings of insecurity don’t augur well for innovation, creativity,…

We all have to deal with rejection in some form or other and probably many times during the span of our respective lives. In fact, in my case, any period of unconditional love and appreciation bestowed upon me was short-lived unfortunately – I just experienced this “being adored because I existed” outpouring of love and…

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There seem to be two views on necessary business change within leadership teams: Step change (significant change in policy and attitude, especially one that results in an improvement and increase) is risky and implies disrupting repetitive processes that leaders have been rewarded for improving over time Change is something that can be delegated, like other…

While the primary threat posed by COVID-19 is on people’s physical health, the pandemic is also taking its toll on people’s mental health and wellbeing. As news about the Coronavirus dominates the headlines and public concern is on the rise, people increasingly experience waves of anxiety, panic and fear. Psychologists refer to these feelings of…

“I wish it need not have happened in my time,” said Frodo. ”So do I,” said Gandalf, “and so do all who live to see such times. But that is not for them to decide. All we have to decide is what to do with the time that is given us” (J R R Tolkien)…

Not only are there but a few really good leaders that occupy political positions of power in the world, there are even less that have left legacies that lasted. Of course we can’t fully judge the legacies of some of these leaders as they still remain in power, but the worrying signs are all there…

My daughter started a pre-school a number of years ago to provide quality education for children in the inner Cape Town city bowl – an exciting and worthy project. The school has grown progressively, adding a new grade every year, I guess eventually to form a junior school. The staff complement, too, has increased to…

This book has been written following thirty years of experience facilitating in one way or another. So many books exist for facilitators that illustrate practical classroom techniques, games that facilitators can play, flipchart and presentation methodology, etc. – “Stretch For Facilitators” doesn’t aim to duplicate any of these offerings, but rather focuses on the person of the facilitator in order to assist budding facilitators with establishing a credible foundation for their work. “Stretch For Facilitators” examines the roots of the facilitator role and links the same to company and delegate needs seamlessly.