Training, formal or informal, is an important ingredient for growth and development. Not all training is of a high quality, but training serves to stimulate your heart and mind – it gets you to think more broadly, exposes you to other possibilities and helps you evaluate your own progress. Most companies provide adequate training opportunities,…

In our ever-changing and constantly disrupted world, leadership excellence is a necessity – although seemingly stating the obvious, countless different management philosophies and methods abound, many of which are ineffective and some even introducing toxicity and dysfunctionality into the work environment. Many organisations “labour” under poor and even devious managers. In these organisations, most employees…

I have spoken to many employees in various business contexts who feel that their voices are not heard – their ideas are not listened to. As such, they feel that they don’t have a real contribution to make, feel undervalued and overlooked. Typically, this translates into despondency and many leave their energy and passion at…

When having to go to the medical doctor for an appointment and upon entering the surgery, the door is shut behind you and all focus of the doctor falls on you – questions are asked about your condition, you are examined and a suggested course of treatment is offered. There are no distractions, no pharmaceutical…

“We are hiring!” Many adverts are boring, but some job postings are fun – like this one I happened to read recently: “Thanks for taking a look at the job description for … We felt a little bit impersonal just throwing you right in there with words like “revolutionising” and “disrupting”. As such, we want…

When confronted by significant differences of opinion with others, aggressive communication or manipulative forms of behaviour, particularly from those in more senior positions, many employees are overwhelmed and overcome – they either fight (respond aggressively or sarcastically), flee (get out of the situation as quickly as possible) or freeze (absolutely dumbstruck, they become speechless, or…

Taking team time-outs is a common practice in a variety of sports – a time-out being a halt in play which allows a moment for the coach to communicate with the team. Teams/coaches usually call time-outs at strategically important points in the match in order to halt the momentum of the game if it is…

The fear of failure is enough to stop many people in their tracks and cause them to give up without even making any further attempts. Is it possible, however, that failure could be just the “force” that one needs to propel one to a place of fresh thinking, new levels of creativity and renewed energy…

In many managers, there is a natural tendency to desire that their staff think like they do, agree with what they say and support their ideas – there seems to be a level of personal comfort and security that goes along with employees nodding their heads and following the manager unconditionally, but this is not…

“It does not make sense to hire chess players and then treat them like chess pieces” (Anon) I was always taught to treat the cleaner like I treat the managing director/CEO – i.e., with dignity and respect. This should be true of how we treat people from every level in the organisation, particularly those that…