Leadership

In West Africa, I was enjoying working with and facilitating a workshop for a group of managers from a media company – having rigorous discussions about the topic ‘leadership style’. Many contended that “in that part of the world”, the only way to get things done to certain prescribed quality levels was to shout –…

“The success of your organisation doesn’t depend on your understanding of economics and organisational development or marketing. It depends, quite simply, on your understanding of psychology: how each individual employee connects with your company; how each individual employee connects with your customers” (The Gallup Organisation) Most employees are amazingly resilient and capable of coping with…

“Straight from the horse’s mouth” is an expression commonly used to imply that supplied information is credible, trustworthy and reliable. It is, in other words, considered to be the truth. In essence, this means that the information was obtained first-hand, directly from the source or origin. Many have said that there are two possible origins…

Acclaimed athletes and international sports teams have many of them – coaches for different aspects of the game or discipline. This group of professional advisors often includes physiotherapists and masseurs, sports psychologists, nutritionists, fitness specialists and even doctors, quite apart from analysts, agents and the like. All the personnel exist for one thing alone –…

Business leaders are being stretched – having to make tough choices and subsequent changes for improvement, or even survival, in difficult financial times. These changes affect people, structure, processes, tasks and systems, so effective communication becomes essential during the whole change process (pre-implementation, during implementation and post-implementation). There is a big difference, however, between communication…

Businesses can be wildly successful at change – exponential results could become achievable consistently. Greater profitability, growth in market share, improved customer satisfaction, engaged employees, stakeholder commitment and product innovation all become possible once potential is tapped and actualised. Unfortunately change success statistics suggest otherwise – 60% – 70% of all change efforts fail to…

“Often, poor leadership is masked by those with the loudest voices and strongest opinions” (Nick Fewings) Many employees are highly skilled, adept at problem-solving and creative in fulfilling organisational goals. Some are business builders and grow the company’s reach (brand quality, sales, footprint, etc.). Most employees, however, though maybe not entrepreneurial, at least have a…

We don’t know who to trust anymore! Many political and some business leaders keep letting us down. In fact, they deliberately manipulate circumstances (tenders, the system, etc.) to suit their own selfish desires. Money that should have been directed to infrastructure development and other worthy projects that uplift communities is diverted into the pockets of…

Stereotypes can influence first impressions and can negatively impact the possibility of a healthy relationship. Categorisation (stereotype) deals with putting people into boxes – perhaps mildly, based on their interests, their respective professions, their hobbies, etc., but more strongly, by physical attributes and conversation. We make associations with our own past experiences, knowledge and understanding….