empowerment

“Occasionally the world witnesses a heroic feat or discovers a person with rare talent…but most people know there is another type of greatness that tends to be more quiet by nature, one that generally escapes the headlines. Yet, it is a greatness that, in my opinion, is deserving of higher honour, even more respect. I…

“It is unhealthy to marinate in your own press clippings” (Sam Walton) Humility is the hallmark of true leadership. Those in leadership who display humility recognise that they have been put in a position to serve others, create opportunity for others and bring out the best in others. Humility empowers others. It sets an example…

“The future belongs to people who see possibilities before they become obvious” (Ted Levitt) A blueprint is a reproduction of a technical drawing or engineering drawing using a contact print process on light-sensitive sheets. Introduced by Sir John Herschel in 1842, the process allowed rapid and accurate production of an unlimited number of copies. It…

The “sweet spot”, a term used typically in relation to the best point of ball impact on clubs used in the sport of golf, is often misused by club manufacturers when they boast that their clubs have “a larger sweet spot” – suggesting that amateurs have less chance of messing up the shot when they…

“Truly empathic leaders can even listen to what is being said in the silence” Recognising, empathising with and showing compassion to those experiencing pain sets some leaders apart from others. Being aware of the feelings of others and how their situation affects their perceptions, these empathic leaders are willing and able to appreciate what others…

Jean Henri Fabre, famed naturalist and explorer of the insect world, was born into a peasant family in France, raising ducklings to make some money. While tending the little birds in a nearby pond, he discovered other smaller creatures that dived, swam or wriggled – beetles, tadpoles, worms, mosquito larvae, newts and many insects. His…

Build a team so strong that no-one can point out the leader (Anon) The mark of true leadership lies in the efficacy, confidence and performance of the leader’s team. Too many leaders rely on personal charisma, authority (even manipulation) and other coercion techniques to get the job done, disempowering team members as a result. Trust…

We often make or break relationships with, and subsequent loyalty from, customers by the subtle and sometimes not so subtle messages that we convey to them. Customers want to be treated with dignity and respect, be understood, get good value from purchases and feel that there is a good connection with supplier employees. Treating customers…

“You will eat, bye and bye, In that glorious land above the sky; Work and pray, live on hay, You’ll get pie in the sky when you die” (Joe Hill – 1879-1915) This quote is originally from the song “The Preacher and the Slave” (1911) by Swedish-American labour activist and songwriter, Joe Hill, which he…

“Roads? Where we’re going, we don’t need roads” (Back to the Future – 1985) So much has been written of late about the disruption and subsequent pain that the world has experienced as a result of the COVID-19 pandemic. Many people have died. Many are hurting. Still more are frustrated by the precautions that are…

The coronavirus COVID-19 pandemic has impacted the lives of people worldwide in so many ways, not least of all by taking a serious toll on the emotional and financial well-being of its various population groups. In a recent online survey conducted by the South Africa Depression and Anxiety Group (SADAG), for example, the survey results…