respect

When confronted by significant differences of opinion with others, aggressive communication or manipulative forms of behaviour, particularly from those in more senior positions, many employees are overwhelmed and overcome – they either fight (respond aggressively or sarcastically), flee (get out of the situation as quickly as possible) or freeze (absolutely dumbstruck, they become speechless, or…

“It does not make sense to hire chess players and then treat them like chess pieces” (Anon) I was always taught to treat the cleaner like I treat the managing director/CEO – i.e., with dignity and respect. This should be true of how we treat people from every level in the organisation, particularly those that…

So much has been written for leaders and managers, team leaders and organisational heads – and rightly so, as there is a huge leadership skills gap in the world. Very little, however, has been written for employees in terms of assisting them with developing the skills needed to enjoy relational effectiveness. So, this post is…

One of the hallmarks of a good business manager is the ability to unlock creativity amongst other managers, supervisors and employees. There are many misconceptions about “creativity”. There is a body of people who believe that creativity is a loose form of self-expression, perhaps unrelated to anything going on in the business world. Some see…

Many politicians do it and some managers do it – they mess with your mind. It’s a wicked game, sometimes called manipulation, coercion or exploitation. “Manipulation”, as a word used in physiotherapy treatment, speaks to kneading, flexing and massage. It has an absolutely positive intent in mind – removal of pain and ultimate healing as…

Some of them get it right – these select chief executive officers manage to exude a hopeful, caring and determined leadership that inspires the staff contingent to aspire to greatness (quality, speed, professionalism, superb customer service, reduction of waste, innovation, good results, etc.). Others “fail” dismally – these CEO’s somehow use authority and positional power…

A company slogan caught my eye this past weekend and got me thinking. It simply, but maybe profoundly, read: “African Solutions, International Standards”. The statement speaks to the company’s ability to provide customised solutions for turnkey projects in alignment with the prescribed international standards. In other words, the business has the ability to deliver value…