trust

The newly-appointed CEO to a giant retailer sat down with his executive team to go through the finances of the group. Pouring through the budget, they came upon a line item with a large associated “expense”. The CEO questioned the number and the finance chief responded: “Shrinkage is included in the budget for theft. Our…

So much is being written about team collaboration and cohesiveness currently – perhaps more specifically, the electronic and digital tools associated with keeping team members in touch with each other and working towards the same goals. So Deloitte, The Digital Workplace, even notes this by means of a definition: “…to solve business problems and operate…

“We must accept finite disappointment, but we must never lose infinite hope” (Martin Luther King) Have you ever known a time more desperate than what we are facing currently? We are in the midst of a devastating pandemic in the world. Many of our financial institutions are on the brink of collapse. Businesses and large…

The word “snoop” means “to investigate or look around furtively in an attempt to find out something, especially information about someone’s private affairs” and conveys the image of someone prowling around looking for fault inquisitively or in a meddlesome fashion (sticking one’s nose into someone else’s business). Interestingly, in Dutch (snoepen), the word has the…

From the earliest histories of populations and cultures, walls have been built not only to support roof structures and other forms of shelter, but also, and perhaps primarily, as a form of defence – to keep marauding tribes and other instruments of hostility out. Walled cities were the norm and eventually walls were used as…

In our ever-changing and constantly disrupted world, leadership excellence is a necessity – although seemingly stating the obvious, countless different management philosophies and methods abound, many of which are ineffective and some even introducing toxicity and dysfunctionality into the work environment. Many organisations “labour” under poor and even devious managers. In these organisations, most employees…

“We are hiring!” Many adverts are boring, but some job postings are fun – like this one I happened to read recently: “Thanks for taking a look at the job description for … We felt a little bit impersonal just throwing you right in there with words like “revolutionising” and “disrupting”. As such, we want…

Politically-charged workplace environments are detrimental to building a culture of trust and respect. They break down attempts at synergy amongst teams and develop the “silo effect” between departments. This type of “one-up over you” mentality reduces efficiency in the overall operation, diminishes morale and may contribute to the demise of a productive company culture. Typically…

One of the hallmarks of a good business manager is the ability to unlock creativity amongst other managers, supervisors and employees. There are many misconceptions about “creativity”. There is a body of people who believe that creativity is a loose form of self-expression, perhaps unrelated to anything going on in the business world. Some see…