One of the benefits of extensive travel, particularly to other cities in the world, is the opportunity to experience client service first hand in a variety of hotels, with some of them being well-known brands. I don’t always get the service that I expect, but occasionally I am blown away by exceptionally thoughtful gestures by…
Trends change over time. This is not only true of fashion and cultural preferences, but also, and of particular note, the way we do business and hire people to fulfil their respective roles within the work context. Previously, one’s Curriculum Vitae (CV, with qualifications and experience) was the key “deliverable” when applying for a job….
Organisational health – the status of operating efficiently and effectively with a “happy team” of positive and focused employees – not only provides a seedbed for new ideas, innovation and creativity, but also establishes the necessary foundation for the development of brand reputation, product reach and sustainability in the long run. Company agility, when faced…
Agriculture is the cultivation of plants, fungi and growth of animals and other life forms for food, fibre, bio-fuel, medicinal and other products used to sustain and enhance human life. Until the Industrial Revolution, the vast majority of the human population laboured in agriculture. Initially, agriculture was subsistence farming for self-consumption, but in the last…
I sometimes get mildly irritated, no, maybe seriously aggravated, by the following: mobile phone conversations held at full volume on public transport; 20km/h speed limits outside junior schools still applying at midnight, sometimes with a speed camera to enforce it; public toilets that don’t have toilet paper or people that don’t flush public toilets; clothes…
In small and large manufacturing and production-type enterprises, apart from technical issues that may occur from time to time, one of the most pertinent issues faced by leadership is getting the various teams focused and applying their energy appropriately. Modern or state-of-the-art production line equipment is necessary for speed and efficiency, but can be rendered…
“People will forget what you said and what you did, but they will never forget how you made them feel” —Maya Angelou. Isn’t it interesting that we can’t really remember the Oscar winners for the past five years, but we can remember the high school teacher that gave us special attention when it seemed that…
You hear it so often – stories of distraught employees who have had enough. Struggling with disempowerment and the emotional stress that goes with manipulating managers, these employees want to throw in the towel and find a “better place in which to work” (synonymous with a better boss for whom to work). They simply can’t…
Whether you are a big corporation, an SME or an entrepreneurial start-up, having the right tools to keep you connected to your business and your clients can make all the difference. This does not only involve data security, accounting and productivity tools, but also requires focus on messages and information pieces that are sent to…
Turbulence in the economies of countries and in the financial arena in which business plays will never cease. What may have seemed a stable environment in which to plan future growth and corresponding budgets in the past, strategies that ensure predictable outcomes that give value to shareholders no longer exist. The best available research suggests…
Companies are simply not taking responsibility for career development amongst employees anymore. Sure, there are exceptions when companies fast-track certain individuals to fulfil the responsibilities of specific posts that are important to the business, but on the whole, career development is now largely left to the individual to accelerate and realise. For the most part,…
When my children were very young, there were certain environments where my wife and I “let them loose” to play to their heart’s content. They were free to run around and use their pent-up energy in the most creative ways, playing hide-and-seek, jumping up and down, kicking a ball or being innovative with their toys….
