In terms of decision-making, teams are smarter than individuals, but only when they live the qualities of emotional intelligence. All members contribute to the overall level of emotional intelligence, but the leader holds unique sway in this regard. Emotions are contagious, and it is natural for individuals to pay extra attention to the leader’s feelings…

“Nothing great and durable has ever been produced with ease. Labour is the parent of all the lasting monuments of the world, whether in verse or in stone, in poetry or in pyramids” (Thomas Moore) Quality has an appealing feel, whether it comes in the form of a well-built car, a delicious meal, a tailored…

“You can clutch the past so tightly to your chest that it leaves your arms too full to embrace the present” (Jan Glidewell) Embracing the present is a recognition that life can only be understood backward but that it must be lived forward. Richard L Evans (Tonic for our Times) notes: “Those who gaze too…

“The development of an individual to his or her highest level of performance can be seen as a journey of empowerment” (Ken Blanchard et al, The 3 Keys to Empowerment) Coaching is about enhancing performance, not scolding team members for doing wrong or badly in the execution of their duties. The intent needs to be…

“Either we’re pulling together or we’re pulling apart” (David Cohen)  Confronting a low performer should be a positive experience, one in which the idea of seeking new behaviour in an employee is seen as an encouraging prospect. All people, however, typically resist any form of confrontation, even if done in the most professional way. As…

“The power to question is the basis of all human progress” (Indira Gandhi – Indian Prime Minister) One of the most challenging skills for all managers is to ask the right questions of employees. Frequently, conversations with employees end up as being vague, directionless, or meaningless. True growth, particularly in performance, comes from structured conversations…

“Engagement is an individual’s sense of purpose and focused energy, evident to others in the display of personal initiative, adaptability, effort, and persistence directed towards organisational goals” (Wiley-Blackwell – Employee Engagement: Tools for Analysis, Practice, and Competitive Advantage) Organisations that create a culture of high engagement become more attractive for employees. These organisations manage to…

“The greatest barrier to someone achieving their potential is their denial of it” (Simon Travaglia) Managers have a responsibility to assist employees with performance improvement. They thus often must deal with interference – anything that stands in the way of employees reaching their potential. Interference can include avoidance by the employee of certain types of…

“Confidence develops when you have a deep sense that you can handle the emotional outcome of whatever you face or pursue. Another way to put it is that confidence is the felt sense of a “can-do” attitude” (Joan Rosenberg) Despite many articles from a variety of authors that suggest that growing self-confidence is as easy as…

“Good marketing makes the company look smart. Great marketing makes the customer feel smart” (Joe Chernov, CMO at Insight Squared) Consumers buy from trusted sources. Balancing good quality and helpful content with influential marketing initiatives allows the customer to see your company as a trusted industry leader. Of course, marketing and advertising are necessary expenses/investments in…