When confronted by significant differences of opinion with others, aggressive communication or manipulative forms of behaviour, particularly from those in more senior positions, many employees are overwhelmed and overcome – they either fight (respond aggressively or sarcastically), flee (get out of the situation as quickly as possible) or freeze (absolutely dumbstruck, they become speechless, or…

Taking team time-outs is a common practice in a variety of sports – a time-out being a halt in play which allows a moment for the coach to communicate with the team. Teams/coaches usually call time-outs at strategically important points in the match in order to halt the momentum of the game if it is…

The fear of failure is enough to stop many people in their tracks and cause them to give up without even making any further attempts. Is it possible, however, that failure could be just the “force” that one needs to propel one to a place of fresh thinking, new levels of creativity and renewed energy…

In many managers, there is a natural tendency to desire that their staff think like they do, agree with what they say and support their ideas – there seems to be a level of personal comfort and security that goes along with employees nodding their heads and following the manager unconditionally, but this is not…

“It does not make sense to hire chess players and then treat them like chess pieces” (Anon) I was always taught to treat the cleaner like I treat the managing director/CEO – i.e., with dignity and respect. This should be true of how we treat people from every level in the organisation, particularly those that…

“We don’t seem to be making any meaningful headway. There’s conflict and back-biting amongst team members, each team is very protective of their respective pieces of turf and the business lacks focus”. I hear this quite frequently as I consult with companies – strategic goals not being executed effectively as a result of a lack…

How do companies keep up with or, better still, stay ahead of the curve with the ever-accelerating technological and cultural change that influences our world today? After all, the first text message was sent less than thirty years ago. Google has only been around for two decades, Facebook fifteen years and Twitter twelve years. Companies…

The 21st Century seems to be demanding a shift in leadership style, character and application – gone are the days of autocracy, manipulation, selfishness, greed and meanness (at least, we would like them to be gone). Our chaotic world (social, business, political, etc.) is calling for sensibility and sustainability, but very few are answering the…

I quite frequently hear the comment from my delegate customers: “I really wish my boss would be more supportive. He/she needs to be present and on my side/by my side”. Whilst I mostly agree with those making the commentary, there’s a fundamental difference, however, between the two phrases – “by your side” and “on your…

Some of the worst decisions made by directors and managers in organisations are those that are made out of selfish interests. The seeming need for power, for being in control and for establishing a dynasty for oneself drives irresponsible behaviour – grabbing at sections of the budget allocated for other meaningful exploits, manipulating relationships to…