I do a considerable amount of travelling within Africa and sometimes get the opportunity of working in North and West Africa – an area hosting millions of people, all creating a vibrant mix of energy and opportunity for those who are willing to become involved in the business processes of the respective cultures. On one…

Many years ago, a certain motor vehicle manufacturer in South Africa had an employee who was responsible for the door assembly area on the production line. He was good at his job, led his team well and contributed admirably to the finished product. At times, he made improvement and other creative suggestions to enhance process,…

Some time ago, I had fifteen regional sales people from a well-known international software company attend a workshop that I was facilitating, all of whom complained about overfull inboxes and the amount of mail they received on a daily basis. I happened to ask how big their problem was and they replied unanimously: “Between 180…

One of the most impactful African words that I have ever come across is the North Sotho word “seriti”, meaning breath, spirit, presence or “shadow”. The word, in one of its renderings, refers to a person’s “presence” or the shadow that is cast by the character and personality of the person. This shadow is unique,…

One of the more “revealing” experiences that I have had upon arriving in my mid-life years is that of realising that the 20/20 vision that I had as a younger man is not going to last forever – a visit to the optometrist is becoming a necessity. Imagine for a moment that you need to…

I have had the privilege of doing people development work for a number of hospitals in Southern Africa. On one such occasion, I took a tour through a large hospital in order to find out more about the hospital environment, partly to understand it and also partly to assist me in customising the workshop materials…

I have a whistle that has four notes, obtained in Chattanooga in the United States of America. There is nothing particularly special about these four different notes and they are almost weak-sounding, even when you blow on them individually with some force. When you blow them together, however, they produce the sound of the steam…

In the movie, The Matrix, one of my personal favourites, I am captivated with the scene where Neo meets Morpheus for a secret meeting. This is the first time that they have ever met, even though they seem to have been searching for each other for most of their lives. The dialogue is fascinating: Morpheus:…