Service Excellence/Delivery

During the past year or so, I have been working with a number of companies on enhancing performance, and subsequently results, through refocusing these business entities on employee engagement and quality leadership processes. Creativity and strategic thinking has not just been left to senior management as their responsibility, but the need for thinking strategically has…

Having family and friends around over New Year is always special, giving one a chance to catch up with the progress of each other’s lives. We currently have friends from Huntsville, Texas, staying with us for a month. Huntsville is a small city of 38 500 inhabitants, has Sam Houston State University (with 18 000 students)  and is…

I do a considerable amount of travelling within Africa and sometimes get the opportunity of working in North and West Africa – an area hosting millions of people, all creating a vibrant mix of energy and opportunity for those who are willing to become involved in the business processes of the respective cultures. On one…