“Either we’re pulling together or we’re pulling apart” (David Cohen) Confronting a low performer should be a positive experience, one in which the idea of seeking new behaviour in an employee is seen as an encouraging prospect. All people, however, typically resist any form of confrontation, even if done in the most professional way. As…
“Our ultimate freedom is the right and the power to decide how anybody or anything outside ourselves will affect us” (Dr Steven R Covey) When confronted by significant differences of opinion with others, aggressive communication, or manipulative forms of behaviour, particularly from those in more senior positions, many employees are overwhelmed and overcome – they…
When confronted by significant differences of opinion with others, aggressive communication or manipulative forms of behaviour, particularly from those in more senior positions, many employees are overwhelmed and overcome – they either fight (respond aggressively or sarcastically), flee (get out of the situation as quickly as possible) or freeze (absolutely dumbstruck, they become speechless, or…
You’ve asked your boss to assist you in resolving an issue – he said that he would, but it remains unresolved. You’ve asked him again – he mentioned that he has been too busy, but that he would do it. You have smiled at the boss in the corridor and mentioned it again: “Hey Sam…
Safety boots, essential footwear for certain production and manufacturing environments, are typically designed to protect employees’ toes and feet in the event of an unfortunate accident. I call this a defensive strategy – being protected if something bad should happen. At the same time, many manufacturers have what I call an offensive strategy – ensuring…
In the movie, Office Space – a comedy about work life in a typical 1990’s software company – the protagonist, Peter Gibbons, has eight different bosses. All of them, seemingly unaware of each other, make requests of his energy and time as they pass his desk. While the movie is most certainly a satire,…
Sarah is an intelligent and talented thirty-four year old woman – a graphic designer and skilled one at that. Her business is reasonably successful, but she constantly lives with the anxiety that she will one day be revealed as the imposter that she feels herself to be. She feels that people who really know her…
Periodically, as managers, we are faced with employee non-conformance operationally (for example: not observing safety rules, missing deadlines, negligence, inaccuracies, etc.) or in terms of behaviour (for example: arriving late repetitively, not behaving according to the company values, gossiping, treating a client with indifference, etc.). These performance issues need to be addressed, even if difficult…
I love watching my two and a half year old granddaughter play with toys with her friends, children of a similar age. The interactions with each other are usually friendly and fun, but I have noticed, without exception, that all children need to have their own toys, probably to give them a sense of security…
