change management

Managers are employed to accomplish very specific project requirements (e.g. a sales manager has to guide and inspire the sales team to reach certain targets that the organisation has set; a call-centre manager must ensure quality and speed to enable customers to understand and purchase projects or get resolution to problems they are experiencing, etc.)….

Clarity of direction is important for any company – without it, employees end up “doing” work activities rather than focusing their energy and time on mission-critical tasks. The meaning of work gets lost when employees end up doing work because it has to be done. At the same time, however, in the current turbulent environment…

“I don’t want to use the word ‘reorganisation’. Reorganisation to me is shuffling boxes, moving boxes around. Transformation means that you’re really fundamentally changing the way the organisation thinks, the way it responds and the way it leads. It’s a lot more than just playing with boxes” (Lou Gerstner) Successful implementation of significant and pervasive…

In major change initiatives, once the design is complete and the change project begins, there are two fundamental change processes: planned and emergent. Conscious change leaders orient to both – attention needs to be given to emerging dynamics and the plan should be adjusted as necessary. Dean and Linda Anderson (Beyond Change Management) note the…

I have recently done some work for a non-governmental organisation – their strategy had changed (what was previously an organisation who themselves implemented projects within communities had now moved to a strategy of influencing partner organisations and government departments to implement projects). During the workshop, there was a sudden realisation that the requisite skills for…

Manufacturing businesses are constantly under pressure to improve processes to become more profitable, particularly in production activities – reduction of waste, better use of resources, wise procurement practices, work flow improvement, team motivation, etc. Attempts at empowering people on the shop floor to bring about improvements, however, are often not successful, based on the following…

Business leaders are being stretched – having to make tough choices and subsequent changes for improvement, or even survival, in difficult financial times. These changes affect people, structure, processes, tasks and systems, so effective communication becomes essential during the whole change process (pre-implementation, during implementation and post-implementation). There is a big difference, however, between communication…

“You support what you help create” (Alinda Nortje: Executive Chairperson, Free To Grow) In a world of increasing turbulence, including unpredictable financial and socio-political contexts, leaders are under pressure to transform their organisations towards achieving sustainable growth. This “transformation” may include the adoption of new technologies, major strategic shifts, process reengineering, mergers and acquisitions, restructuring,…