You’ve asked your boss to assist you in resolving an issue – he said that he would, but it remains unresolved. You’ve asked him again – he mentioned that he has been too busy, but that he would do it. You have smiled at the boss in the corridor and mentioned it again: “Hey Sam…
conflict resolution
“People who live in glass houses can’t pretend they are not at home” (Anon) Leadership “busyness” is frequently used as an excuse for a lack of effective employee engagement – managers attending a plethora of meetings, deadlines that have to be met, targets that have to be reached, issues in the production processes that need…
In life and particularly in a work context, we are often faced with situations that are “uncomfortable”, situations that may show up a weakness in us, situations that call us to “give an account” of ourselves. In these moments, the human’s default programming is one of defensiveness, attempting to protect one’s value and trying to…
I grew up in a loving family, with good parents – I was a privileged child along with my brother and sister. There was one thing, however, that my family, and particularly my parents, did not do well – handle conflict. In fact, they avoided conflict at all costs. Whenever there was value difference, one…