“When employees are kept informed instead of projecting an attitude of ‘I just work here’, they come across to customers as ‘I can help because I am in the know’” – ANON Whilst it is true that any possibility of a “personal touch” and “face-to-face” experience has been taken out of customer interactions, almost totally…
So many managers seem to switch off the possibility of perceptual internal data-roaming when they arrive at the office. Oh yes, they allow incoming calls from clients, digest information at meetings and give people instructions, but fail to permit their internal “data cards” to pick up and receive important company culture, behavioural or relational employee…
“It’s depressing to think that company culture is still seen as a ‘soft’ area of corporate life. Culture is everything: it dictates both the behaviour of those in leadership and the wider employee base” (Eugenio Pirri – Chief People & Culture Officer at the Dorchester Collection) In recent study results from Mercer, there is confirmation…
“The mirror, a tool by which to ‘know thyself’, invited man to not mistake himself for God, to avoid pride by knowing his limits and to improve himself. His was thus not a passive mirror of imitation, but an active mirror of transformation” (Sabine Melchior-Bonnet) A mirror (or looking glass) is an object that reflects…
During times of consulting with local and district municipalities in the southern part of Africa, I have been surprised as to how frequently municipal managers and other senior officials have mentioned their desire for a more strategic human resources (H R) department. They noted the administrative functionality of their respective H R departments, but lamented…
Tim McClure, Professional Speaker and Brand and Leadership Consultant, noted: “The biggest concern for any organisation should be when their most passionate people become quiet”. Highly motivated individuals – their participation, their creativity and ideas and their keenness to be involved – carry the best of the organisation’s culture and establish it in an aspirational…
