![The principle of trust reciprocity triumphs over bureaucracy](https://www.stretchforgrowth.com/wp-content/uploads/2016/07/The-principle-of-trust-reciprocity-769x511.jpg)
![The principle of trust reciprocity triumphs over bureaucracy](https://www.stretchforgrowth.com/wp-content/uploads/2016/07/The-principle-of-trust-reciprocity-769x511.jpg)
I sometimes get frustrated by poor customer service – no, I get frustrated all the time when it is bad, especially when I am treated with disdain. In situations like the aforementioned, I attempt to keep my cool and offer a different perspective, but not always successfully. It would seem that many shop floor staff…