“A microscope of faith is far better than a telescope of criticism” (Anon) While helpful feedback is aimed at improving or enhancing the performance of an employee or team and accelerating business results as a whole, such manager conversations often deteriorate into criticism, which is loosely defined as “the expression of disapproval of someone or…
“Feedback is the breakfast of champions” (Ken Blanchard) “if palatable and digestible” (mine) All athletes need them – coaches to assist with enhancing performance: tweaking movement techniques, giving feedback on past performances, reinforcing mental stamina, suggesting alterations to diet, building body mass, etc. This assistance makes the athletes deliver better results – exactly what the…
One of the key roles of leadership is to assist your employees with their growth and development. Jim Rohn noted: “A good objective of leadership is to help those who are doing poorly to do well and to help those who are doing well to do even better”. This involves the mind-set, skills and knowledge…
Periodically, as managers, we are faced with employee non-conformance operationally (for example: not observing safety rules, missing deadlines, negligence, inaccuracies, etc.) or in terms of behaviour (for example: arriving late repetitively, not behaving according to the company values, gossiping, treating a client with indifference, etc.). These performance issues need to be addressed, even if difficult…
