empathy

“His thoughts were slow, His words were few, and never formed to glisten. But he was a joy to all his friends – You should have heard him listen”. (Anon) Listening is a rare phenomenon amongst human beings. It seems that the tongue is a very powerful and dominant muscle, at times completely overshadowing the…

“Don’t judge each day by the harvest you reap, but by the seeds that you plant” (Robert Louis Stevenson) The world looks for immediacy when it comes to measuring results – in one sense, rightly so, as this is what people, and specifically leaders, are hired to do. There is an expectation of meeting and…

Businesses, all over the world, are experiencing severe pressures in one form or another. The seeming normality of our world has changed – disruption, international security issues, the COVID pandemic, global warming, the expectation to ‘go green’, pollution issues, inflation, etc., mark the new environment in which production must take place and services must be…

“It is unhealthy to marinate in your own press clippings” (Sam Walton) Humility is the hallmark of true leadership. Those in leadership who display humility recognise that they have been put in a position to serve others, create opportunity for others and bring out the best in others. Humility empowers others. It sets an example…

“The world is changed by your example, not by your opinion” (Paulo Coelho) While meaningful words do have positive impact and can indeed encourage, persuade and influence, actions speak louder than words. Though opinions are important, though convictions carry a lot of weight, though what we think and what we say are both important, they…

“Give sorrow words. The grief that does not speak whispers the o’er-fraught heart and bids it break” (William Shakespeare) The world in which we live is hurting currently – not only are there tensions between factions, conflict between other groups and even nations; not only are there real concerns about global warming, pollution of the…

“Truly empathic leaders can even listen to what is being said in the silence” Recognising, empathising with and showing compassion to those experiencing pain sets some leaders apart from others. Being aware of the feelings of others and how their situation affects their perceptions, these empathic leaders are willing and able to appreciate what others…

“… the tongue is a small part of the body, but it makes great boasts. Consider what a great forest is set on fire by a small spark” (James 3: 5) Although the weight of the human tongue is only about 60 – 70 grams, its potential for evil is so great that it has…

Most customers don’t care about you – they don’t care how good you proclaim to be. They feel nothing about the average experience and knowledge of your employees and they are really not that impressed with some of your veiled promises. Almost all customers want to experience great customer service and not just hear about…

Citizens in so many countries are frustrated and even angry. Sometimes, and in reasonably good faith, these people have gone to election polls to vote on progressive policy which hopefully address issues of inequality and greed in the past. They put their faith in the said good intentions of party leaders, only to be disillusioned…