We often make or break relationships with, and subsequent loyalty from, customers by the subtle and sometimes not so subtle messages that we convey to them. Customers want to be treated with dignity and respect, be understood, get good value from purchases and feel that there is a good connection with supplier employees. Treating customers…
The new information technology platform was not perfect, but it was a huge leap forward in comparison to the old, now outdated and cumbersome system that they had before. Data, and specifically artificial intelligence about buying trends, had been impossible to retrieve previously – the new and more innovative digital foundation would now finally empower…
