“It is unfortunate that for some, kindness is an unwarranted expenditure, compassion an avoidable weakness, and love an unnecessary gamble” (Wayne Gerard Trotman) An orthopaedic surgeon, Bill, finally finished his last surgery well into the evening on that Friday and just wanted to get back home to be with his family, possibly go out for…
“It’s depressing to think that company culture is still seen as a ‘soft’ area of corporate life. Culture is everything: it dictates both the behaviour of those in leadership and the wider employee base” (Eugenio Pirri – Chief People & Culture Officer at the Dorchester Collection) In recent study results from Mercer, there is confirmation…
“What is planted in people is more important than what is poured into them” (Alinda Nortje, Founder and CEO of Free To Grow) Forward-thinking companies typically host many interventions for their employees (workshops, dialogue groups, seminars, e-learning platforms, coaching, etc.) to accelerate learning and grow the knowledge base of the business. Whilst these attempts are…
Jack William Edouard Heuer was born in 1932 in Bern, Switzerland, as great-grandson of Edouard Heuer, the original founder of TAG Heuer in 1860. He holds an Electrical Engineering degree and a master’s degree in production and management from the Swiss Institute of Technology in Zurich. During his student years he was very active in…
The Information Technology project team seemed to be upbeat, certainly if one analysed the tenor of their weekly project reports mailed to everyone in the company. Their “Win of the Week” e-mail was a status update of progress being made with the intended implementation of a new IT platform for the company – a much-needed…
I sometimes get frustrated by poor customer service – no, I get frustrated all the time when it is bad, especially when I am treated with disdain. In situations like the aforementioned, I attempt to keep my cool and offer a different perspective, but not always successfully. It would seem that many shop floor staff…
In the early 1980’s, plans were well underway within the Boeing “family” to build the Boeing 777. When they began to consider building the largest and most complex plane ever designed, Boeing developed a new set of values, which led to a specific set of long-range goals. The same were cascaded into a large set…
