fairness

“Truly empathic leaders can even listen to what is being said in the silence” Recognising, empathising with and showing compassion to those experiencing pain sets some leaders apart from others. Being aware of the feelings of others and how their situation affects their perceptions, these empathic leaders are willing and able to appreciate what others…

Most “Chief Operating Officers” would love them – employees on the shop floor with biologically-enhanced capabilities. Much in the same way that Hollywood created films of super soldiers, like Bloodshot, Captain America and Universal Soldier, and then of course all the super-hero movies, company executives would love to create super-hero employees with the abilities to…

We need to be aware as a manager, having adopted and implemented a 21st Century approach of truly engaging our employees with authenticity and care, that there might be one or two employees who pull the ring out of things and attempt to get as much out of the manager as possible. These specific employees,…

From the earliest histories of populations and cultures, walls have been built not only to support roof structures and other forms of shelter, but also, and perhaps primarily, as a form of defence – to keep marauding tribes and other instruments of hostility out. Walled cities were the norm and eventually walls were used as…

In our ever-changing and constantly disrupted world, leadership excellence is a necessity – although seemingly stating the obvious, countless different management philosophies and methods abound, many of which are ineffective and some even introducing toxicity and dysfunctionality into the work environment. Many organisations “labour” under poor and even devious managers. In these organisations, most employees…

“We are hiring!” Many adverts are boring, but some job postings are fun – like this one I happened to read recently: “Thanks for taking a look at the job description for … We felt a little bit impersonal just throwing you right in there with words like “revolutionising” and “disrupting”. As such, we want…

I quite frequently hear the comment from my delegate customers: “I really wish my boss would be more supportive. He/she needs to be present and on my side/by my side”. Whilst I mostly agree with those making the commentary, there’s a fundamental difference, however, between the two phrases – “by your side” and “on your…

One of the most persistent of all temptations as a leader when arriving at the workplace is to greet employees swiftly and then “escape” to the office to deal with the pressing needs of the day. E-mails, spreadsheets, reports and planning are all necessary components of managing processes and systems to get optimal results, but…

“The skill of neutrality is a powerful strength if you want to increase your influence” (JoAnn Corley-Schwarzkopf) I sometimes hear the following comments from employees in different organisations: “I can’t speak to my boss as he is biased; managers here don’t really listen to ideas; the concept of ‘fairness’ doesn’t exist in my organisation; my…

Some of them get it right – these select chief executive officers manage to exude a hopeful, caring and determined leadership that inspires the staff contingent to aspire to greatness (quality, speed, professionalism, superb customer service, reduction of waste, innovation, good results, etc.). Others “fail” dismally – these CEO’s somehow use authority and positional power…

Leaders, in whatever sphere of influence, need to be authentic in the way that they lead and care for their followers. There seem to be too many leaders who like the podium, the boardroom or leading the road-show, but who fail to demonstrate genuine care to those they lead. A leader only caring when in…