We often make or break relationships with, and subsequent loyalty from, customers by the subtle and sometimes not so subtle messages that we convey to them. Customers want to be treated with dignity and respect, be understood, get good value from purchases and feel that there is a good connection with supplier employees. Treating customers…
Calcification is the accumulation of calcium salts in body tissue. It normally occurs in the formation of bone and teeth (about 99% of all calcium in the body), but calcium can be deposited abnormally in soft tissue – in arteries, cartilage or heart valves. For example, calcification can occur within the facet joints of the…
As a frequent traveller, visiting different countries, staying in many different hotels and eating in many different restaurants, I occasionally get spoilt with fine service or product offerings that “blow me away” and leave me smiling: A warm wet towel upon arrival at a restaurant to mop brow and hands A pair of swans (made…
