trustworthiness

“The success of your organisation doesn’t depend on your understanding of economics and organisational development or marketing. It depends, quite simply, on your understanding of psychology: how each individual employee connects with your company; how each individual employee connects with your customers” (The Gallup Organisation) Most employees are amazingly resilient and capable of coping with…

“Straight from the horse’s mouth” is an expression commonly used to imply that supplied information is credible, trustworthy and reliable. It is, in other words, considered to be the truth. In essence, this means that the information was obtained first-hand, directly from the source or origin. Many have said that there are two possible origins…

We don’t know who to trust anymore! Many political and some business leaders keep letting us down. In fact, they deliberately manipulate circumstances (tenders, the system, etc.) to suit their own selfish desires. Money that should have been directed to infrastructure development and other worthy projects that uplift communities is diverted into the pockets of…

Stereotypes can influence first impressions and can negatively impact the possibility of a healthy relationship. Categorisation (stereotype) deals with putting people into boxes – perhaps mildly, based on their interests, their respective professions, their hobbies, etc., but more strongly, by physical attributes and conversation. We make associations with our own past experiences, knowledge and understanding….

Tim McClure, Professional Speaker and Brand and Leadership Consultant, noted: “The biggest concern for any organisation should be when their most passionate people become quiet”. Highly motivated individuals – their participation, their creativity and ideas and their keenness to be involved – carry the best of the organisation’s culture and establish it in an aspirational…

Brand reputation and corresponding trust are critical for the ongoing growth and sustainable development of a company. Ram Charan, author of What the CEO wants you to know, noted: “Without customer’s trust, the rest doesn’t matter”. In fact, Hank Paulson, U.S. Secretary of the Treasury, emphasised the need for growing trust in his statement: “Our…

On a rainy night in Edwardian London, the opera patrons are waiting under the arches of Covent Gardens for cabs, when a little Cockney flower girl, Eliza Doolittle, runs into a young man called Freddy. She admonishes him for spilling her bunches of violets in the mud, but cheers up after selling one to an…

One of the more “revealing” experiences that I have had upon arriving in my mid-life years is that of realising that the 20/20 vision that I had as a younger man is not going to last forever – a visit to the optometrist is becoming a necessity. Imagine for a moment that you need to…