Organisational Effectiveness/Productivity

During the past year or so, I have been working with a number of companies on enhancing performance, and subsequently results, through refocusing these business entities on employee engagement and quality leadership processes. Creativity and strategic thinking has not just been left to senior management as their responsibility, but the need for thinking strategically has…

During one of many visits to the beautiful island-country of Madagascar, between workshops in Antananarivo for government employees, I managed to squeeze in a few sight-seeing hours and tour the city. My guide took me to see many varieties of lemurs, government buildings that harked back to North Korean architecture and to some of the…

Many years ago, a certain motor vehicle manufacturer in South Africa had an employee who was responsible for the door assembly area on the production line. He was good at his job, led his team well and contributed admirably to the finished product. At times, he made improvement and other creative suggestions to enhance process,…

Some time ago, I had fifteen regional sales people from a well-known international software company attend a workshop that I was facilitating, all of whom complained about overfull inboxes and the amount of mail they received on a daily basis. I happened to ask how big their problem was and they replied unanimously: “Between 180…