care

“Give sorrow words. The grief that does not speak whispers the o’er-fraught heart and bids it break” (William Shakespeare) The world in which we live is hurting currently – not only are there tensions between factions, conflict between other groups and even nations; not only are there real concerns about global warming, pollution of the…

“Truly empathic leaders can even listen to what is being said in the silence” Recognising, empathising with and showing compassion to those experiencing pain sets some leaders apart from others. Being aware of the feelings of others and how their situation affects their perceptions, these empathic leaders are willing and able to appreciate what others…

Potential is only realised with laser-focus and gritty determination. The little girl knelt on the floor in her nursery bandaging a doll’s arm, comforting the doll and then putting it to bed. Taking another doll, she bandaged its head and likewise put it to bed. The nurse on duty watched the charade with interest and…

We often make or break relationships with, and subsequent loyalty from, customers by the subtle and sometimes not so subtle messages that we convey to them. Customers want to be treated with dignity and respect, be understood, get good value from purchases and feel that there is a good connection with supplier employees. Treating customers…

2020 has been a year like no other – some are even saying: “It’s the end of the world as we know it”. People have endured hardships everywhere. The COVID-19 pandemic has been pervasive with virtually no-one left untouched. Lives and livelihoods have been lost. Economies are under huge strain. The prospects for any quick…

Persistent insecurity has marked this year 2020 – our lives and livelihoods have been threatened by the COVID-19 pandemic. After many months of extreme uncertainty, many people are experiencing waves of anxiety and fear – even depression for some. Psychologists refer to these feelings of fear and persistent anxiety as an emotional tsunami – being…

“Today is one of those days when I could restore myself to the default factory settings” (Anon) It is easy to feel negative, anxious and disgruntled, especially at a time when worldwide the COVID-19 virus is on the rampage again. The pandemic has pulled the rug out from under our feet, disrupted life as we…

My daughter started a pre-school a number of years ago to provide quality education for children in the inner Cape Town city bowl – an exciting and worthy project. The school has grown progressively, adding a new grade every year, I guess eventually to form a junior school. The staff complement, too, has increased to…

The dramatic and increasing COVID-19 pandemic’s infections and deaths across the world are causing unprecedented levels of anxiety amongst people in most nations. This is particularly true within businesses and other organisations as people get back to work when their respective economies open up following local lockdown strategies. Leaving the relative safety of home and…

In the early days of the pandemic, even before the World Health Organisation called it such, governments across the world started to be briefed on a potential, but looming, enemy that was approaching country borders – the corona virus, called COVID-19. Many government leaders took the threat very seriously, calling for lockdown, shutting country and…