emotional intelligence

In terms of decision-making, teams are smarter than individuals, but only when they live the qualities of emotional intelligence. All members contribute to the overall level of emotional intelligence, but the leader holds unique sway in this regard. Emotions are contagious, and it is natural for individuals to pay extra attention to the leader’s feelings…

“Either we’re pulling together or we’re pulling apart” (David Cohen)  Confronting a low performer should be a positive experience, one in which the idea of seeking new behaviour in an employee is seen as an encouraging prospect. All people, however, typically resist any form of confrontation, even if done in the most professional way. As…

“Confidence develops when you have a deep sense that you can handle the emotional outcome of whatever you face or pursue. Another way to put it is that confidence is the felt sense of a “can-do” attitude” (Joan Rosenberg) Despite many articles from a variety of authors that suggest that growing self-confidence is as easy as…

“When eating fruit, think of the person who planted the tree” (Vietnamese Proverb) Gratitude is a close companion to both integrity and humility. Gratitude without integrity is insincere flattery, while it takes humility to say ‘Thanks, I could not have done it without you’. Reasons and opportunities for gratitude abound., even in a harsh world….

“The very essence of leadership is that you must have vision. You can’t blow an uncertain trumpet” (Theodore Hesburgh) There have only been a few of them – country leaders who have managed to impart vision to the people to bring changes to attitudes and behaviour and thus create a better life for all citizens….

“Our ultimate freedom is the right and the power to decide how anybody or anything outside ourselves will affect us” (Dr Steven R Covey) When confronted by significant differences of opinion with others, aggressive communication, or manipulative forms of behaviour, particularly from those in more senior positions, many employees are overwhelmed and overcome – they…

“You could foster happiness and add to our joy – or sow hurt and discord. It’s a choice that you make each day, each hour, and with each thought” (Cathy Marie Hake) When employees feel that they can contribute meaningfully, when they feel valued and thus feel good about themselves, they work at their best….

Some teams feel uncomfortable making important decisions. The team members rely on the wisdom of the manager to direct them, their goals, and their targets. They wait to be told what to do and don’t plan their approach to tasks that need to be accomplished. The resultant dysfunctionality leads to necessary micro-management from the leader…

“If you are a good leader, people will respect and admire you. If you are a great leader, people will respect and admire themselves” (Unknown) Leaders that resonate with their subordinates with respect to the very essence of being human matters more than anything else along the journey into the future. The old model of…

“Throughout the centuries there were men who took first steps down new roads armed with nothing but their own vision. Their goals differed, but they all had this in common: that the step was first, the road new, the vision unborrowed, and the response they received — hatred. The great creators — the thinkers, the…