emotional intelligence

“Truly great men and women are never terrifying. Their humility puts you at ease” (Elizabeth Goudge) Comedian Groucho Marx reported one day that he had a nurse who was so arrogant about her beauty that, when she took a man’s pulse, she always subtracted ten points to compensate for what her looks did to his…

Organisational culture is self-reinforcing – it maintains itself by rewarding behaviour which is deemed to be appropriate and censures behaviour which rattles the status quo. In fact, as mentioned by Daniel Goleman in his book, “Primal Leadership”: “Leaders who wish to install widespread change need to first recognise that they’re working against a paradox –…

Being in a leadership position is not for the faint-hearted – effective leadership requires a high level of emotional intelligence and a comprehensive understanding of one’s personal value and contribution ability. Typically, leaders get to occupy their respective management positions due to one or more of the following reasons: Subject matter experts – they know…

Citizens in so many countries are frustrated and even angry. Sometimes, and in reasonably good faith, these people have gone to election polls to vote on progressive policy which hopefully address issues of inequality and greed in the past. They put their faith in the said good intentions of party leaders, only to be disillusioned…

In our ever-changing and constantly disrupted world, leadership excellence is a necessity – although seemingly stating the obvious, countless different management philosophies and methods abound, many of which are ineffective and some even introducing toxicity and dysfunctionality into the work environment. Many organisations “labour” under poor and even devious managers. In these organisations, most employees…

For most of us, asking a boss for more money is an awkward, if not stressful, undertaking. You may feel deserving of a better salary, but you realise that your approach to your boss is all important. Particularly in a work context, the amount of money one earns is directly related to self-esteem, a sense…

It had been a long day for the New York City taxi driver and he was really looking forward to a shower and bed. The evening traffic had been busy and he was tired – he was satisfied with the day’s takings, but he now needed a rest after whisking couples off to restaurants and…

Recently, I was deeply moved listening to Benjamin Zander interpret classical music to his students and during a TED Talk, demonstrate his ability to bring out the very best in his fellow musicians. He is the conductor of the Boston Philharmonic Orchestra, founder of the Boston Philharmonic Youth Orchestra and probably one of the best…

I love classical music, especially some of the compositions from masters of the past. Although I have plenty of recorded music, nothing quite compares to actually attending a concert – the anticipation of the audience, hearing professionals tune their instruments, then silence before the applause as the conductor walks out to take his bow. The…

“And the soul is like the eye: when resting upon that which is truth and being shine, the soul perceives and understands and is radiant with intelligence; but when turned towards the twilight of becoming and perishing, then she has opinion only and goes blinking about and is first of one opinion and then of…