“Patience is the ability to keep a good attitude while working hard for what you believe in” (Marc Chernoff) We all get irritated or frustrated at times – long queues, traffic that doesn’t seem to move, a lady in the front of the row handing in what seems to be fifty coupons to the check-out…
“In a child’s lunchbox are a mother’s thoughts” (Japanese Proverb) On occasion, I also took my turn as a parent preparing lunches for my children when they were in junior school. I was not that creative I guess in what I prepared, but was very creative in the way that I cut the sandwiches –…
Safety boots, essential footwear for certain production and manufacturing environments, are typically designed to protect employees’ toes and feet in the event of an unfortunate accident. I call this a defensive strategy – being protected if something bad should happen. At the same time, many manufacturers have what I call an offensive strategy – ensuring…
“Winnie-the-Pooh,” as he was originally called, first appeared in a story written in 1926 by A.A. Milne, who based the characters on his young son, Christopher Robin, and the boy’s stuffed animals. The original toy bear was named after Winnie (short for “Winnipeg”), a bear that had been adopted as a cub by a Canadian…
“Often, poor leadership is masked by those with the loudest voices and strongest opinions” (Nick Fewings) Many employees are highly skilled, adept at problem-solving and creative in fulfilling organisational goals. Some are business builders and grow the company’s reach (brand quality, sales, footprint, etc.). Most employees, however, though maybe not entrepreneurial, at least have a…
“People will forget what you said and what you did, but they will never forget how you made them feel” —Maya Angelou. Isn’t it interesting that we can’t really remember the Oscar winners for the past five years, but we can remember the high school teacher that gave us special attention when it seemed that…
The human being is required to change through all stages of life – these changes are sometimes subtle in nature, but at other times, almost forced. The changes include adjustments in approach, refinement to character, panel-beating one’s attitude and reversing bad habits. As expectations rise and more responsibilities are conferred on one by people in…
Having to travel frequently for my consulting and workshop facilitation activities and having to subsequently endure the sometimes arduous processes within international airports (transfer, check-in, security, customs and immigration), especially within Africa, I have found that my primary goal in the embarkation procedure is to get to the business lounge as unscathed as possible. The…
Organisations are not naturally fertile seedbeds for new learning, growth and doing things in better ways. Leaders who want to instil wide-spread change and improve their respective companies, in fact, need to recognise that they are attempting to change a seemingly unchangeable paradox: organisations thrive on routine and the status quo. Daniel Goleman, in his…
In life and particularly in a work context, we are often faced with situations that are “uncomfortable”, situations that may show up a weakness in us, situations that call us to “give an account” of ourselves. In these moments, the human’s default programming is one of defensiveness, attempting to protect one’s value and trying to…
For leaders of organisations and businesses alike, the period before drifting off to sleep, when the sub-conscious mind seems to be working overtime, could be the most important and significant “thought moment” of the day in terms of knowledge (business and relational acumen) required to grow their respective organisations. In the “hour of the owl”,…
I am surprised how few people understand the impact of their words, presence and emotional disposition on the lives of others. There seems to be a lack of awareness, particularly amongst managers, of how words, tone and body language can potentially negatively impact how another feels about his or her sense of worth and the…
