Behind the problems that routinely plague teams and organisations are individuals who either can’t or won’t deal with failed promises – some have just not performed well, missed deadlines or behaved badly; others have broken rules or have been involved in more serious issues. The managers that attempt to address these difficulties often do so…
It has become a disease for many – the practise of multi-tasking! With the onset of the digital era, our lives are plagued with ring-tones, “pings”, interruptions, LED’s, the need for texting whilst we are talking on the phone (or driving) or typing whilst talking to a colleague or employee – all these activities or…
I was told by my parents never to point my finger, particularly not at people. Pointing out a passing ship or a whale frolicking offshore was fine, but finger-pointing for me was limited to natural wonders and animals. As I have grown older, I have understood the wisdom exhibited by my parents as I have…
According to an old legend, vizier Sissa Ben Dahir presented an Indian King Sharim with a beautiful, hand-made chessboard. The king asked what he would like in return for his gift and the courtier surprised the king by asking for one grain of rice on the first square, two grains on the second, four grains…
It is easy to blame circumstances for a lack of success or at least give really plausible reasons for things not working out as planned. It is true sometimes that we feel like pawns, without any power, being manoeuvred strategically by a greater hand, often meaning that we lose our place on the chessboard. We…
The human being has all but lost the capability to manage the preponderance of choice – this has been called “decision fatigue” by some. There are just so many options, be it in grocery shopping varieties to choose from, career decisions or just knowing what to do, why to do it and when to do…
You remember some companies for the special attention or additional value that you received upon making your purchase – a free bottle of champagne and chocolates in your hotel room, free pillows with the purchase of a bed set or same day delivery where you know that they have gone out of their way to…
One of the major pressures today in production and process environments is to cut down on operational costs and aim towards achieving operational excellence. Production planning and control, manufacturing execution and operational effectiveness of the people, processes and equipment all need careful coordination if this is to be achieved. Many manufacturers fail to implement industry…
Even the most proactive of people fall into the procrastination trap at some stage or the other. Important activities are sometimes substituted by pressing activities, the same of which don’t necessarily contribute to achieving one’s goals. Some people get really busy, but often with the unnecessary. Others, seemingly immobilised by fear or indecision, find alternative…
One of the benefits of extensive travel, particularly to other cities in the world, is the opportunity to experience client service first hand in a variety of hotels, with some of them being well-known brands. I don’t always get the service that I expect, but occasionally I am blown away by exceptionally thoughtful gestures by…
Organisational health – the status of operating efficiently and effectively with a “happy team” of positive and focused employees – not only provides a seedbed for new ideas, innovation and creativity, but also establishes the necessary foundation for the development of brand reputation, product reach and sustainability in the long run. Company agility, when faced…
I sometimes get mildly irritated, no, maybe seriously aggravated, by the following: mobile phone conversations held at full volume on public transport; 20km/h speed limits outside junior schools still applying at midnight, sometimes with a speed camera to enforce it; public toilets that don’t have toilet paper or people that don’t flush public toilets; clothes…
