understanding

One of the most persistent of all temptations as a leader when arriving at the workplace is to greet employees swiftly and then “escape” to the office to deal with the pressing needs of the day. E-mails, spreadsheets, reports and planning are all necessary components of managing processes and systems to get optimal results, but…

One of the hallmarks of a good business manager is the ability to unlock creativity amongst other managers, supervisors and employees. There are many misconceptions about “creativity”. There is a body of people who believe that creativity is a loose form of self-expression, perhaps unrelated to anything going on in the business world. Some see…

Managers are employed to accomplish very specific project requirements (e.g. a sales manager has to guide and inspire the sales team to reach certain targets that the organisation has set; a call-centre manager must ensure quality and speed to enable customers to understand and purchase projects or get resolution to problems they are experiencing, etc.)….

It had been a long day for the New York City taxi driver and he was really looking forward to a shower and bed. The evening traffic had been busy and he was tired – he was satisfied with the day’s takings, but he now needed a rest after whisking couples off to restaurants and…

So many managers seem to switch off the possibility of perceptual internal data-roaming when they arrive at the office. Oh yes, they allow incoming calls from clients, digest information at meetings and give people instructions, but fail to permit their internal “data cards” to pick up and receive important company culture, behavioural or relational employee…

“And the soul is like the eye: when resting upon that which is truth and being shine, the soul perceives and understands and is radiant with intelligence; but when turned towards the twilight of becoming and perishing, then she has opinion only and goes blinking about and is first of one opinion and then of…

Whilst leadership teams are comprised of managers with different personalities and varying communication abilities, all members of this senior team are required to communicate the relevant company messages with clarity. These company messages include, but are not limited to, vision, mission, values, strategy, targets, expected behaviour, culture, focus areas, future plans and direction. The same…

Motivation theories have suggested that successful performance hinges on both having the needed skill and also the will to use the skill to achieve, but even motivated and skilled employees may fail to perform if they don’t have a personal certainty or belief that they can cope with what needs to be done. It would…

I have recently done some work for a non-governmental organisation – their strategy had changed (what was previously an organisation who themselves implemented projects within communities had now moved to a strategy of influencing partner organisations and government departments to implement projects). During the workshop, there was a sudden realisation that the requisite skills for…

“Have you ever noticed? Anybody going slower than you is an idiot and anyone going faster than you is a maniac” (George Carlin) We all seem to have a natural tendency to assume the worst in others. When we are exposed to people who are not doing what they are supposed to be doing, it’s…