“Income and wealth may impress your friends and increase your vocabulary, but having a servant attitude and compassion for others will cause people to take notice and give purpose to your life” (Germany Kent) The company was ailing. It wasn’t that their chicken was bad or tasteless – indeed, their range of products was good….
“His thoughts were slow, His words were few, and never formed to glisten. But he was a joy to all his friends – You should have heard him listen”. (Anon) Listening is a rare phenomenon amongst human beings. It seems that the tongue is a very powerful and dominant muscle, at times completely overshadowing the…
“An unhurried sense of time is in itself a form of wealth” (Bonnie Friedman) In our fast-paced world, expectations grow – partly as a natural consequence of development and the realisation of less than perfect results (oh, I wish this computer would just speed up and work for me!), but chiefly because of an inner…
We often make or break relationships with, and subsequent loyalty from, customers by the subtle and sometimes not so subtle messages that we convey to them. Customers want to be treated with dignity and respect, be understood, get good value from purchases and feel that there is a good connection with supplier employees. Treating customers…
“… the tongue is a small part of the body, but it makes great boasts. Consider what a great forest is set on fire by a small spark” (James 3: 5) Although the weight of the human tongue is only about 60 – 70 grams, its potential for evil is so great that it has…
Most customers don’t care about you – they don’t care how good you proclaim to be. They feel nothing about the average experience and knowledge of your employees and they are really not that impressed with some of your veiled promises. Almost all customers want to experience great customer service and not just hear about…
When presidents play God, one is reminded of Martin Luther King’s words: “Our scientific power has outrun our spiritual power. We have guided missiles and misguided men.” Being a good leader in any context is tough – having a worthy vision, communicating with clarity, engaging authentically, empathising with compassion, providing hope, etc. One of the…
Citizens in so many countries are frustrated and even angry. Sometimes, and in reasonably good faith, these people have gone to election polls to vote on progressive policy which hopefully address issues of inequality and greed in the past. They put their faith in the said good intentions of party leaders, only to be disillusioned…
Trillions of dollars have been allocated worldwide to fight the COVID-19 pandemic and rightly so, as we are dealing with a pervasive threat. The money is being spent on personal protective equipment, medical supplies, new hospitals and quarantine centres, screening and testing projects, the development of a vaccine, information dissemination and so on. Very few…
In these extremely difficult times that the world is experiencing with the spread of the COVID-19 virus, populations have been asked to retain a physical distance between each other to prevent the transmission of the disease. The human being, however, is hot-wired for social interaction. It is a basic human need to feel loved, appreciated…
“Find your faith and your fears will starve to death” (Ona Brown) A new-born antelope, once released from the womb of its mother, struggles at first to get to its feet. The mother nudges her offspring with her nose, forcing the youngster to start moving. There are a few wobbly moments, a few falls, a…
There are a number of skills, in the eyes of many employees, which make a manager “good” – ability to articulate concepts well, knowledge of the industry, story-telling skills, humour, presence, listening ability, etc. All these skills are important indeed and work together to create a great employee experience. They probably also engender a sense…
