feedback

“The success of your organisation doesn’t depend on your understanding of economics and organisational development or marketing. It depends, quite simply, on your understanding of psychology: how each individual employee connects with your company; how each individual employee connects with your customers” (The Gallup Organisation) Most employees are amazingly resilient and capable of coping with…

We don’t know who to trust anymore! Many political and some business leaders keep letting us down. In fact, they deliberately manipulate circumstances (tenders, the system, etc.) to suit their own selfish desires. Money that should have been directed to infrastructure development and other worthy projects that uplift communities is diverted into the pockets of…

The gesture of showing appreciation seems to be a lost art. A simple “thank you” may go some way to add warmth to any relationship, but in reality just represents common courtesy. Authentically-demonstrated appreciation, however, develops the emotional connection in relationships and solidifies the customer’s patronage. Smart businesses know that showing customers how much they…

Much has been documented with respect to team success or failure. High-performance teams, upon evaluation of performance characteristics, seem to have that “special something” that drives their achievements. Their reputation grows and every success seems to inspire further greatness. They “win” nine times out of ten and use any failure as a springboard to learn,…

I am surprised at how many people hate feedback, whether it centres on performance, personality, character or behaviour issues. There seems to be a fear that the one giving the feedback does not have your best interests at heart and that the feedback will be detrimental, rather than uplifting, in terms of your growth and…

One of the most frustrating problems we face in Africa is the lack of tangible investment or re-investment in infrastructure, particularly felt in the sub-standard network of roads and tracks that link its countries. In some countries, it is not uncommon to come across potholes the size of which could quite comfortably accommodate a fully-grown…