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Motivation theories have suggested that successful performance hinges on both having the needed skill and also the will to use the skill to achieve, but even motivated and skilled employees may fail to perform if they don’t have a personal certainty or belief that they can cope with what needs to be done. It would…

I have an interesting application on my phone which allows me to view the exact location of all domestic and international flights around the world at any time during the day or night. The application provides details of a plane’s registration certificate and flight number, departure airport and destination city, departure and estimated arrival times,…

“Consistency is the only currency that matters” (Prudential Investment Managers) There are no short cuts to great leadership – great leadership is cultivated over time. In 1979, teenager Jadaf Payeng began planting trees on his small Northern Indian Majuli Island – it’s an action that he has repeated millions of times over the past 39…

“The flower doesn’t dream of the bee. It blossoms and the bee comes” (Mark Nepo) The use of positional power and authority to get employees to act on objectives and team tasks can certainly yield results, but this authoritarian style of leadership does not engender trust or willingness on the part of employees to offer…

“The best way to demotivate and lose top performers is to reward mediocrity in an attempt to maintain status quo” (Jameson St Claire) Governments do it. Many big corporates do it. They reward poor performance to maintain the status quo. Governments prop up ailing industries at the expense of those same industries, of necessity, reinventing…

“Success is never owned. It’s rented and rent is due every day” (Unknown) Success seems to be a fairly short-lived commodity – just being successful in one year doesn’t mean that the feat will be repeated in subsequent years. Exceeding annual sales targets significantly in one period does not guarantee future successes. The results derived…

“The success of your organisation doesn’t depend on your understanding of economics and organisational development or marketing. It depends, quite simply, on your understanding of psychology: how each individual employee connects with your company; how each individual employee connects with your customers” (The Gallup Organisation) Most employees are amazingly resilient and capable of coping with…

We don’t know who to trust anymore! Many political and some business leaders keep letting us down. In fact, they deliberately manipulate circumstances (tenders, the system, etc.) to suit their own selfish desires. Money that should have been directed to infrastructure development and other worthy projects that uplift communities is diverted into the pockets of…

The gesture of showing appreciation seems to be a lost art. A simple “thank you” may go some way to add warmth to any relationship, but in reality just represents common courtesy. Authentically-demonstrated appreciation, however, develops the emotional connection in relationships and solidifies the customer’s patronage. Smart businesses know that showing customers how much they…