One of the most persistent of all temptations as a leader when arriving at the workplace is to greet employees swiftly and then “escape” to the office to deal with the pressing needs of the day. E-mails, spreadsheets, reports and planning are all necessary components of managing processes and systems to get optimal results, but…
Leadership behaviour that is not aligned to corporate values, political gamesmanship, silo-building, power struggles and ineffective communication practices all create mixed messages which confuse organisational employees. Instead of an environment where everyone is focused on strategic objectives, the organisational context is characterised by distraction, insecurity and frustration. Staff become uncertain – not sure of expectations…
In medicine, particularly optometry and ophthalmology, refraction is a clinical test in which a phoropter may be used by the eye care professional to determine the eye’s refractive error and the best corrective lenses to be prescribed. A series of test lenses in graded optical powers or focal lengths are presented to determine which provides…
One of the hallmarks of a good business manager is the ability to unlock creativity amongst other managers, supervisors and employees. There are many misconceptions about “creativity”. There is a body of people who believe that creativity is a loose form of self-expression, perhaps unrelated to anything going on in the business world. Some see…
Managers are employed to accomplish very specific project requirements (e.g. a sales manager has to guide and inspire the sales team to reach certain targets that the organisation has set; a call-centre manager must ensure quality and speed to enable customers to understand and purchase projects or get resolution to problems they are experiencing, etc.)….
Recently, I was deeply moved listening to Benjamin Zander interpret classical music to his students and during a TED Talk, demonstrate his ability to bring out the very best in his fellow musicians. He is the conductor of the Boston Philharmonic Orchestra, founder of the Boston Philharmonic Youth Orchestra and probably one of the best…
“The skill of neutrality is a powerful strength if you want to increase your influence” (JoAnn Corley-Schwarzkopf) I sometimes hear the following comments from employees in different organisations: “I can’t speak to my boss as he is biased; managers here don’t really listen to ideas; the concept of ‘fairness’ doesn’t exist in my organisation; my…
I love classical music, especially some of the compositions from masters of the past. Although I have plenty of recorded music, nothing quite compares to actually attending a concert – the anticipation of the audience, hearing professionals tune their instruments, then silence before the applause as the conductor walks out to take his bow. The…
So many managers seem to switch off the possibility of perceptual internal data-roaming when they arrive at the office. Oh yes, they allow incoming calls from clients, digest information at meetings and give people instructions, but fail to permit their internal “data cards” to pick up and receive important company culture, behavioural or relational employee…
I have often wondered what it would be like to manage managers with a merit/demerit system linked to their potential bonuses – it would be punitive, but oh, so much fun. Just imagine a measurement system application linked to their respective smartphones where they can achieve merit points for doing well, but get penalised with…
“A new broom sweeps clean, but an old broom knows every corner” (Anon) “Break neither the new nor the old broom – they are both essential if the organisation is to grow” (Jonathan Mills) There are times when a change in leadership is exactly what the organisation needs to stimulate growth, reduce inefficiencies and engender…
“Feedback is the breakfast of champions” (Ken Blanchard) “if palatable and digestible” (mine) All athletes need them – coaches to assist with enhancing performance: tweaking movement techniques, giving feedback on past performances, reinforcing mental stamina, suggesting alterations to diet, building body mass, etc. This assistance makes the athletes deliver better results – exactly what the…
