Building a culture that is sensitive to the ‘moment of truth’ is the precursor to being able to reach new heights in quality, innovation, and service delivery for companies. The ‘moment of truth’ is that short period of time when a customer interacts with a brand, product, or service to form or change an impression…
“A microscope of faith is far better than a telescope of criticism” (Anon) While helpful feedback is aimed at improving or enhancing the performance of an employee or team and accelerating business results as a whole, such manager conversations often deteriorate into criticism, which is loosely defined as “the expression of disapproval of someone or…
“The first step toward creating an improved future is developing the ability to envision it. Vision will ignite the fire of passion that fuels our commitment to do whatever it takes to achieve excellence. Only vision allows us to transform dreams of greatness into the reality of achievement through human action. Vision has no boundaries…
“It is unfortunate that for some, kindness is an unwarranted expenditure, compassion an avoidable weakness, and love an unnecessary gamble” (Wayne Gerard Trotman) An orthopaedic surgeon, Bill, finally finished his last surgery well into the evening on that Friday and just wanted to get back home to be with his family, possibly go out for…
Over the past twenty years or more, responsibility for employee health has largely gravitated towards voluntary action on the part of forward-thinking employers, realising that they can play a large role in improving well-being through health promotion and ill health prevention activities. Encouraging life-style changes, some employers have increased expectations on their leadership to perform…
“It doesn’t make sense to hire smart people and tell them what to do; we hire smart people so they can tell us what to do” (Steve Jobs) There are many phrases that describe resistance to the overbearing supervision of one’s boss – don’t breathe down my neck, don’t walk in on me, don’t look…
“One’s real life is so often the life one does not lead” (Oscar Wilde) Creative entrepreneurs, freelancers, and regular old people are forever searching for the secret to inspiration. Is it a flash, like lightning that strikes when you least expect it, or is it a slow burn that builds over a lifetime of paying…
“An eye for an eye leaves the whole world blind” (Mahatma Gandhi) All over the world, individuals and groups seem to be “at war” with one another. Personal grievances don’t just play out as minor tiffs or arguments, but often develop at best, into litigation, or at worst, into bodily harm or murder. Anger, spite,…
“People can attach themselves to something – an idea, another person, a desire – with an impossibly strong grip, and in the case of restless ghosts, a grip stronger than death. Will is a powerful thing. Will – it’s supposed to be a good treat, a more determined and persistent version of determination and persistence….
“You made them hate me,” said Ender. “So? What will you do about it? Crawl in a corner? Start kissing their little backsides so they’ll love you again? There’s only one thing that will make them stop hating you. And that’s being so good at what you do that they can’t ignore you. I told…
“Income and wealth may impress your friends and increase your vocabulary, but having a servant attitude and compassion for others will cause people to take notice and give purpose to your life” (Germany Kent) The company was ailing. It wasn’t that their chicken was bad or tasteless – indeed, their range of products was good….
“Learning always involves self-transcendence. Learning calls forth what is in us, helping us to move toward authenticity and wholeness” (Karl Rahner) One of the most profound battles of life is becoming your best self – living up to your full potential and contributing meaningfully to society. Because development is recognised as a tough journey, millions…
