“For too long managers have seen emotions at work as noise cluttering the rational operation of organisations. But the time for ignoring emotions as irrelevant to business has passed” (Daniel Goleman) Our world has changed irrevocably in the past few decades – not just from continual increases in computing power, the spread of e-commerce, the…

“If you are entrusted with bringing about change, you likely possess the knowledge needed to advance the organisation, and you might have a plan—but knowledge is not enough. You have to bring yourself to each interaction in a deeply authentic way. People don’t care how much you know until they know how much you care.”…

“We are the competition” (Ferrari) Brands are typically aspirational – they motivate and draw you to the product or service. This is certainly the case with Ferrari, an Italian luxury sports car manufacturer founded in 1939 by Enzo Ferrari from the Alfa Romeo racing division. Throughout its history, the company has been noted for its…

When my son was in his early teenage years, he didn’t really manage to keep his room clean, especially when it came to dirty washing which just formed a pile of clothes in the middle of the floor. No amount of “laying down the law” saw any improvement – the pile just grew daily, so…

“Don’t be pushed around by the fears in your mind. Be led by the dreams in your heart” (Roy T Bennett) If ever there was a time for contribution, meaningful acts of compassion, and kindness, it is now! The world is intoxicated with fear and despair – often caused by corrupt or inconsequential leadership that…

When presidents play God, one is reminded of Martin Luther King’s words: “Our scientific power has outrun our spiritual power. We have guided missiles and misguided men.” At his recent visit to Westminster Hall, London, President Volodymyr Zelensky of Ukraine purposefully addressed British members of parliament, not only to thank them for their ongoing support…

“One doesn’t have to operate with great malice to do great harm. The absence of empathy and understanding are sufficient” (Charles M Blow) Don’t we all love ‘position’ – a title, a promotion, status? Yes, even neuroscience affirms that status is a need that we all have, not in the sense of greedy ambition, but…

“Humility does not mean you think less of yourself. It means you think of yourself less” (Kenneth H Blanchard) In the famous tale of Charlie and The Chocolate Factory, the spoilt and over-indulged Veruca Salt, the child of affluent parents, stands in stark contrast to the story’s protagonist, believing she is without fault and entitled…

Industry and other professional stars are not always gods among women and men. Often, they are regular people like everyone else. When they speak to a crowd of their peers, they are not necessarily the brightest minds in the room — which they freely admit. Most are ordinary people, albeit people who have taken their…