Companies seem to be struggling to react swiftly to ever-changing customer expectations and needs in a business context of shifting market conditions and financial swings. Stephen M Dent (Partnership Relationship Management) noted: “Outmanoeuvring competitors involves capitalising on highly effective internal and external relationships that ensure the business has the capabilities to support its mission and…

I have an interesting application on my phone which allows me to view the exact location of all domestic and international flights around the world at any time during the day or night. The application provides details of a plane’s registration certificate and flight number, departure airport and destination city, departure and estimated arrival times,…

In a very competitive market, nothing is more valuable than reputation. With companies across different sectors rising and falling overnight, the responsibility of shareholders, employees and other stakeholders, in partnership with customers, to sustain and grow value for the long term is more important than ever. Co-creating value should be everyone’s priority, especially when a…

We see the abuse of power by leaders in many contexts today – government and political parties, aid and other charity organisations, corporations, sport administration, gangs, etc. – the list is seemingly endless. Those, who are in some way controlled by these selfish leaders, feel disempowered, helpless and disheartened. Work becomes a misery that has…

“Consistency is the only currency that matters” (Prudential Investment Managers) There are no short cuts to great leadership – great leadership is cultivated over time. In 1979, teenager Jadaf Payeng began planting trees on his small Northern Indian Majuli Island – it’s an action that he has repeated millions of times over the past 39…

“Today is your day, your mountain is waiting, so get on your way” (Dr Seuss) Dreaming about a thing in order to do it properly constitutes wisdom; dreaming about a thing when you should be doing it is ineffective. Contemplating your vision and meditating on it, letting it become engrained in your mind, is helpful,…

“What is planted in people is more important than what is poured into them” (Alinda Nortje, Founder and CEO of Free To Grow) Forward-thinking companies typically host many interventions for their employees (workshops, dialogue groups, seminars, e-learning platforms, coaching, etc.) to accelerate learning and grow the knowledge base of the business. Whilst these attempts are…

“Good decisions come from experience and experience comes from bad decisions” (Mark Twain) One of the restaurants that I typically frequent usually serves great food. On a particular evening, my wife and I felt like eating seafood and ordered a fish and calamari combination discounted special – a decision that we later regretted. The calamari…

“The flower doesn’t dream of the bee. It blossoms and the bee comes” (Mark Nepo) The use of positional power and authority to get employees to act on objectives and team tasks can certainly yield results, but this authoritarian style of leadership does not engender trust or willingness on the part of employees to offer…

“The mirror, a tool by which to ‘know thyself’, invited man to not mistake himself for God, to avoid pride by knowing his limits and to improve himself. His was thus not a passive mirror of imitation, but an active mirror of transformation” (Sabine Melchior-Bonnet) A mirror (or looking glass) is an object that reflects…

“The best way to demotivate and lose top performers is to reward mediocrity in an attempt to maintain status quo” (Jameson St Claire) Governments do it. Many big corporates do it. They reward poor performance to maintain the status quo. Governments prop up ailing industries at the expense of those same industries, of necessity, reinventing…